Issue observed in "my approvals" table in servicenow, i.e. When I request for KB to publish

[MohitSaxena]

Issue observed in "my approvals" table in servicenow, i.e. When I request for "KB" to publish.

Its Number is not capturing in "Approval for" field. Please check above image. 

But If the request is for Task or Request, then it's number is there in "Approval for" field.

Due to this issue, I cannot see the details in "my active items" widget in Employee center for KB approvals

>>> I have checked to-dos configuration.  in details it shows "Approval for.Number" as for KB it is not captured, we can't see its info in the widget

[Nawal Singh · Accepted solution]

Hi @MohitSaxena ,

As per the below service now article (not extended with Task table like- knowledge) is not show "approval for" value. Please refer service now article here-

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1362388

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0961140

If you found my response helpful, please mark it as helpful and accept it as the solution.

Thank you
Nawal Singh