ITIL users are unable to view records through the global text search feature

pooja112
Tera Contributor

‎12-12-2023 09:25 PM

ITIL users are unable to view records through the global text search feature

 

However, administrators have the ability to see the records by conducting a search using the typeahead search widget. Additionally, ITIL users can access the pm_project records from the platform view, but ITIL users are unable to view projects records in the esc portal.

 

The setup of index sources for task table has been generated to enable this functionality.

pooja112_0-1702444946127.png

 

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Eswar Chappa
Mega Sage
Mega Sage

‎12-13-2023 07:00 AM

Hi @pooja112 ,

 

Please go through the below support articles for the same issue.

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1160453

Thanks & Regards,

Eswar Chappa

Mark my answer correct and Helpful if this helps you 😀

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pooja112
Tera Contributor
In response to Eswar Chappa

‎12-15-2023 01:33 AM

i checked the above article but there was no space in our property values

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