Make field read only after closing sc_task and sc_req_item in ESC portal
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04-30-2024 09:31 AM
Hello,
Make field read only after closing sc_task and sc_req_item
we have used UI policy or client script for making the work note and additional comment field ready only after request get closed complete/Closed incomplete/ Closed skipped.
It is well working on form view, but not working on employee service center portal. It is still editable additional comment field.
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05-02-2024 04:36 AM
Hi @Madhura Ambede ,
You can use write ACL to achieve this requirement.
Below are few similar threads:
https://www.servicenow.com/community/now-platform-forum/how-can-i-grey-out-the-additional-comments-f...
https://www.servicenow.com/community/developer-forum/how-to-make-comments-field-read-only-in-service...
Regards,
Bubuprasad
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05-02-2024 11:00 PM
Hi @Madhura Ambede ,
Did you get a chance to review my solution.
Regards,
Bubuprasad
