My Favorites widget on the ESC home page (heart)

[Sheh]

Hi,
I've bookmarked a Kb and an Item
When I click on the My Favorites widget on the ESC home page (heart) and click on the favorite article or item, it takes me to the home page instead of the article or item I've marked as a favorite.

Can you help me ?

Thank you

[David Philpott]

Hi Sheh,

If you hover your mouse over the favourited KB article, does it look like this?

https://[INSTANCENAME].service-now.com/esc?id=kb_article&sysparm_article=KB00123456

Thanks,

David

[Sheh]

Hi Thank you for your help. I have not exactly like you. 

Regards

[Sheh]

Hi, 

Can you help please ?

Is there any solution for this

Regards