need to edit RITM form in ESC

NAYEEMURR
Tera Contributor

yesterday

Hello,

 

The requirement is, need to add replace Activity with Activity / Comments in RITM form in ESC.

please help me. can't send screenshot due to restriction 

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NAYEEMURR
Tera Contributor

yesterday

HI Tera,

 

Thanks for response. my Issue resolved.

 

I had picked "Standard Ticket Tab" widget.

 

and in Server-Side script added the below lines and it works.

 

//Rename Activity tab to Activity / Comments
    if (data.tabs && data.tabs.length) {
        data.tabs.forEach(function(tab) {
            if (tab.name == gs.getMessage("Activity")) {
                tab.name = gs.getMessage("Activity / Comments");
            }
        });

 

Thanks,

Nayeem

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