OnLoad Client Script not working on Employee Center form

[Josh Evans]

Hello,

We have just recently implemented the Employee Center and so far everything is going smoothly except for one form I can't quite figure out how it didn't make the transition. This client script is supposed to populate a field with values from the table this Record Producer is tied to, but it is coming out blank. See screenshots attached for script and Employee Center form. The form is working fine in Service Catalog.

Any help you offer would be greatly appreciated!

[Prateek kumar]

You are using gliderecord in your client script, it won't work. You need to use either GlideAjax or g_form.getReference with a callback.

https://servicenowguru.com/scripting/client-scripts-scripting/gform-getreference-callback/

[Mark Roethof]

Hi there,

This might help you:
- 2020-01-10 - Article - Client Side Scripting: Go for GlideAjax (with getXMLAnswer)!

Kind regards,
Mark