Quick Link on Employee Center not available for all users

[gjz]

I created a Quick Link for Employee Center (not the Pro version) to display in the Quick Link widget on the homepage.  I don't need it to display on other pages.  I can see the quick link and use it, but the non-itil users can't and I don't understand why.

For various reasons, I needed to create a quick link to the Knowledge Portal, which I have done.  All users have access to the Knowledge Portal if they navigate to Self-Service -> Knowledge.  When they click it, they get directed to kb_home.

My quick link does the same thing, it opens kb_home and is defined this way.

It is available to me on the Employee Center homepage 

but not the users:

I don't have any user criteria associated with it nor have I assigned it any topics.

What am I missing?

[Community Alums]

Hi @gjz ,

You need to create a User criteria and add under available for related list for that Quick link record. See attached screenshot

[gjz]

Sandeep - I had already tried that with "Any User" since not all of our users have a role, it still didn't work.  Only an Admin can see the quick link.

Any more ideas?

[Anusha Anus]

Hi @Sanddep Dutta, Avaiable for is not getting captured in update set

[Susan Britt]

Hi @gjz,

You shouldn't need to add the Available For for the Quick Link to appear.  This is only when you need to limit the access to it.  You've confirmed if you manually navigate to the KB Portal (kb_home) as one of the users, they can access it...?  I only ask, because usually Self-Service > Knowledge doesn't redirect to kb_home, but to the platform knowledge.do.

Can you test the Quick Link by assigning it to a Topic (from related list on quick link) and see if it shows up there for non-admin?  You may need to impersonate another user first, because Topic updates don't always show immediately.