Quick links in Employee Center
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06-03-2025 07:37 AM
Hi,
I wanted to add KB articles as Quick Links to one topic and I want those links to open in new tab. Is there a way to configure this somehow (opening links in new tab)?
#quicklinks #employeecenter #connected content
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06-04-2025 01:06 PM
Hi @DariaZ
You can achieve this by creating a quick link of type external link. While creating the external link make sure you provide the complete KB URL with https. For example: https://{instance}.service-now.com/esc?id=kb_article&sysparm_article={kbId} . You can associate this Quick Link to topic which will act as external link.
Regards
Sajal