Reject reason on ESC portal is not working for approvers

Marielle Beset
Tera Contributor

‎06-11-2025 12:16 AM

Hello,

 

We have started using the ESC portal, but now we see that our approvers cannot enter a rejection reason and also cannot make comments in the activity screen. Is this out-of-the-box (OOB) functionality and if so, has anyone ever gotten this to work? We would like to know how we can make this work.

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Anil Nemmikanti
Giga Guru

‎06-11-2025 12:43 AM - edited ‎06-11-2025 12:46 AM

Hi @Marielle Beset ,

As per my knowledge, yes it is OOTB functionality. Approver either  can reject without comments. and as they are not the ones requested it they will not be able to add any comments as well.

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