RITM Search redirects to backend on Employe Service Center

Anushree Sarkar
Tera Contributor

3 weeks ago

Hi Everyone, 

I am encountering an issue with the redirection of searched RITMs on the Employee Service Center. When I enter an RITM number and view the results, clicking on the record redirects me to the backend. 

Could you please confirm if this is the expected behavior, or advise on how to resolve this issue?

Thanks in advance.

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Tanushree Maiti
Tera Patron

3 weeks ago

Hi @Anushree Sarkar 

 

refer this link: Suggested search results open in "backend view" instead of "portal view" 

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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