Search for a one specific Knowledge Base in the esc
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08-15-2023 01:13 PM
Hello!
We have several knowledge bases and i was wondering if there is a way so that a user can specify which one to search in the ESC?
Thank you,
James
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08-15-2023 08:55 PM
Hi @joconnor ,
Please refer to the link : Define a search source
also, the article if you want to be more specific : https://www.servicenow.com/community/employee-center-articles/enabling-search-for-articles-and-catal...
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08-16-2023 11:55 AM
Hi @joconnor
Normally you set which knowledge bases that are associated at a portal level on the portal config page. But you can allow the employee to filter the results by KB. What type of search are you using? AI or Contextual search?
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08-16-2023 12:34 PM
It is one of those odd one off requests that has some weight behind it. We are contextual for the search
