Survey Shows 404 Error Message

[Chaitali_Vale]

Hello Community,

I am facing 404 error message when we click on the Survey on ESC Portal. I have made the portal to default but the issue remains as it is. 

Your help is truly appreciated!

Thanks!

[Mark Manders]

Can you share more? 404 means the the page can't be found. Are you linking to an existing page, that is also accessible for you (or the user getting the error)?

[Ankur Bawiskar]

@Chaitali_Vale 

please share more details and screenshots

which user you are using admin or non-admin?

which portal page etc?

check these links

CSM Portal Surveys not displayed 

Valid user receives 404 for access assessment assigned to them 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Chaitali_Vale · Accepted solution]

Hello Ankur,

The issue was faced by non-admin users who only had the snc_internal role, and they were unable to view the survey on the ESC portal.

Thanks for reaching out. The issue has been resolved by adding a User Criteria (snc_internal) to the Survey and Assessment widget.

Thanks!

[Ankur Bawiskar]

@Chaitali_Vale 

Glad to know that the link I shared helped you resolve the issue.

If my response helped please mark it correct and close the thread so that it benefits future readers.