An error message appears when I log in to ECPro.

[masahironaka]

Could you tell me what is causing this error?

Error Message:

1.java.lang.NullPointerException: Cannot invoke "java.util.Map.containsKey(Object)" because "sourceFields" is null
2.Script source code logged to console
3.Failing widget: 'Recent & Popular Items' (4fc1dd5387500300e0ef0cf888cb0baa)

[pururavasin]

Hello,

Can you elaborate about which page you are trying to open?

E.g. Incident, or ESC Portal Home page or Any Dashboard?

Thank you.

[masahironaka]

Hi,This occurs on a customized page within the ESC Portal.

[Ankur Bawiskar]

@masahironaka 

the error clearly says which widget is failing

Did you debug this?

Is this in PDI or customer instance?

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[masahironaka]

The error message points to a specific widget. Are all three errors caused by this same widget? Do you know how to fix these errors? Please note that this is a client environment.