Taxonomy Topics are not visible on Employee Center Portal even though i have added Connected Content

[Yash Kumar Taya]

Hi Folks,

I am trying to configure Taxonomy Topics for Employee Center Portal. 

I have created two new Child Topics inside the OOB Taxonomy Employee. (Please refer to the below Screenshot)

Also I have created Connected Contents for these two custom topics. (Please refer to the below screenshots)

The content which i have selected in Connected Content is in Active/Published State(Catalog Item/Knowledge Articles/Quick Links). 

Still I am not able to see these topics on my ESC Portal. I have tried Login/Logout multiple times, I have tried clearing the Cache of Browser and Instance too. (Please refer to below Screenshot)

Can anyone help me here to provide the solution or RCA why it is happening?

Small help will be really appreciated.

Thanks,

Yash

[Pooja Magadum1]

Hi @Yash Kumar Taya ,

I am facing the same issue, did you find the solution ?

[Yash Kumar Taya]

Hi @Pooja Magadum ,

No, I didn't find the answer of this question.

[Vshi]

Hi @Yash Kumar Taya & @Pooja Magadum1 

I would like understand, if you have verified these created topics (child topics or sub topics) are under correct parent topic? In case if you have cloned existing (employee) taxonomy, make sure, you are renaming it as per your need and associating these child topic by removing the existing parent topic associated with it.

Secondly, associate employee center with created taxonomy follow below 
Steps: 
Navigation menu
Employee Center > Portal configuration > Click on Edit (existing taxonomy, in this case it should be Employee) > In taxonomy list remove/delink OOB taxonomy (Employee center) and add/link new taxonomy > Save.
Then navigate to Taxonomies module and deactivate OOB taxonomy (employee center).
This is important to do, as it messes up with the configurations on the portal page, if you have multiple taxonomies active at the same time.

And in second case, i see you are trying to create or add menu or make it available on Employee Center menu.
For Example: If you want to highlight system status (essential widget or a link or a page that give you access to things) next to Technology Services, try following below
Steps:
From Navigator menu
Employee Center > Portal Configurations > Main menu (Employee Center Menu) > Menu Item > New > Add your desired label > add page > Submit. 
 

If my answer helped you in any way, please then mark it as helpful or correct.
This will help others finding a solution.

[AndersBGS]

Hi @Vshi 

I have the exact same issue. I can see that my topics aren't synced to :sn_ex_sp_portal_extensible_navigation_item. How can I manually sync or ensure that it will be synched correctly? 

Best regards

Anders

[Hiranmayee Moha]

Hi Vshi..

I do have same kind of issue. The KB articles are not showing in the portal under respective taxonomy.

Kindly provide any solution for the same.

Thanks in advance

Hiranmayee