Usage of this knowledge management role "knowledge_view_as".
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09-17-2024 02:09 AM
I have gone through the following community thread. From this I can understand that this role "knowledge_view_as" and the corresponding functionality "Set up View as Direct Reports" allows the manager to view the knowledge articles that can be viewed by the direct reports of the manager.
1. So how the user and manager relationship is being maintained. Is it from the user table or any other additional tables are involved here for this Manager Hub ?
2. Does it impacts the "Search as Opened for" toggle functionality available in the Agent workspace for searching the related knowledge articles?
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