We are using OOB "My Requests" Widget on the Employee Portal Which is working as expected when we click on the incident record which eventually redirects to the form, However when we click on the request record it does not redirect to the form. Please see the below snip for the reference. Kindly help us on it!.
For Incident,
When I click on the incident it redirects to form view as follows,
But For REQ,
when I click on the REQ it is not redirecting to form view,
Hi @Bhavya11 ,
As suggested by you, I have checked the My Request Filters[request_filter] for sc_request table. We have one customized filter as shown in the attached snip which helps in getting the short description under the My requests page.
- I deactivated the custom filter and now when we click on the request record it does redirect to the form as expected.
But my query as I have deactivated the filter now I can't view the short description under the Widget "My Requests". Is there any other way to get the short description to the Widget "My Requests".
Before when short description was visible:
After deactivating short description is not visible:
The custom My Request Filters[request_filter] for sc_request table we used is as follows,
Kindly help us on it!
