Would anyone know how to the knowledge article page to show when searching by number
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‎07-20-2023 10:21 AM - edited ‎07-20-2023 10:27 AM
Within Employee Center
When a user searches for a knowledge article by placing text in search it brings up the article in a nice readable format (page Knowledg [esc_kb_article_view]).
When a user searches for a knowledge article by the knowledge article number it brings up the article in form format similar to to what a knowldege manager would see when maintaining articles within the platform (page Form [form]).
Is there a way to always have the article come up in the portal in a nice readable format without all the extra fields when searching by article number in the portal?
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‎07-26-2023 12:12 PM
I put in a HI case and found this is a known bug which is planned to be fixed in Vancouver.

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‎07-27-2023 02:43 AM
As you mention this is an issue that will hopefully be resolved in Vancouver.
Have you been able to resolve in the meantime? As there are a number of workarounds and solutions
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‎07-31-2023 10:22 AM
I am still working with the HI on this. They recommended editing the "Typeahead Search" widget. That widget is read only for us.