We are currently using two Custom URLs:
servicenow.acme.com
support.acme.com
We want our end users to always get links (to knowledge article and forms for instance) in the support.acme.com format.
Our support staff is using servicenow.acme.com to logon to the ServiceNow backoffice.
We are planning on setting the Custom URL support.acme.com as Instance URL to make sure our end users are not getting any links like acme.service-now.com but only the support.acme.com links.
Will setting the Instance URL have any impact on our support staff when they are logging onto and working with servicenow.acme.com?
