Looking for options.I have a request for they typehead search configured to only search specifics knowledgebases. I only need 2. If I created 2 AI Search applications to search those knowledge bases. Would that be the simplest working approach? I thi...
One of my Requests has more than 7 task and I created different stage view for each task. In Employee Portal user can see the ticket stage now but is that anyway I can add Assignment group name and assigned to as well in employee portal stage view? i...
As per the knowledge article KB1443936 to get the banner of a newly created taxonomy topic displayed in the Employee Center portal, we need to add the topic into the widget options. Currently we are looking into the citizen developer concept and wit...
Hi Community, I was working on configuring quick links in employee center portal. When I'm trying to click on the quick link, it is first navigated to quick link record. After this it is navigated to the actual URL. Can anyone help in this on how t...
Hello,The problem is when i am submitting a record in the record producer , it is taking me to the form for the and not directly submitting the record in backend, i want after submit it directly save the. record and then show me the submitted feature...
Hello, I created a record producer and in the name variable i added reference to sys_user table and set default value to javascript:gs.getUserID(); , the name is auto populated when i open the record producer in service catalog but is not popul...
We have added the microsite to a taxonomy page. When we search explicitly for the microsite, it appears in the search results on the service portal. However, clicking on it redirects us to the Standard Tickets Page.Where can we set the redirection fo...
We are migrating our organization portal to employee center, we have created the new portal in global scope, but we are facing many challenges when cloning widgets of employee center like cross scope and illegal access to script includes. Could you p...
In my PDI, when I select 'Quick link' in the content type field, a field labeled 'Quick link' appears, allowing us to choose what type of link we want to input (e.g., External link, Page, etc.). However, this is not what is happening in our company's...
Hi all, Our use case is that we have a PDF form and we need it to: Be linked to from multiple KB ArticlesBe able to be replaced with a new version and for the link to stay the sameAs far as I can tell this is not possible because: To have it as an at...
Hi Community! Good Day!I'd like to ask for help. I created a custom taxonomy and its topic/child topics. Also, added the content for each topics. They are already displaying in the topic page, but the problem is when I tried to open an article, the p...
I've created a child topic under a taxonomy. This child topic is shown as a menu item in the Mega Menu for Employee Center. Is there a way to hide that menu item on the Mega Menu based on a user's role or group? I have Advanced Portal Navigation acti...
I am searching the knowledge page from employee center. I am able to see the results retrieved but once I click the link to open the article I receive Article not found. Can anyone assist on where I need to configure this to point to esc? Thanks. ...
Hello Experts, I have few requirements on Survey as below:- How to make a Survey Mandatory on ESC portal? (As soon as the user logins to ESC portal, they should be able to fill this survey first before navigating anywhere else.)- Once the user submit...
I have created a new portal /vp , I am using another site XYZ, I want when someone click on ServiceNow link on XYZ, it should redirect to /vp , it is currently redirecting to /sp (default portal).I have tried one approach, created one UI script and ...
