We are looking to move from zing search to AI search for Portals.One of the challenges we are facing for scripted search source.Have gone through documentation of AI search and the methods are using flow with scheduled jobs.Is there any way to set th...
My organisation would like to be able to sort in different ways through the articles and request. For example to be able to sort newest to oldest created/updated. However I see that I only have to option "Popular" and "A-Z". How could I add more sor...
Hi All,Can anyone please suggest how to sort the approvals in "Open" tab of My Task in employee center portal from the latest to oldest based on created date?Currently it is showing as per ascending order of due date. I am unable to find where it nee...
I want to add the short description, Knowledge Article Number, and created by (user's name) to the approval list view on left side in the My Task of Employee Center.Currently, these details are visible for approval requests such as change requests an...
HI Team,I am working as configuration librarian in my team, we have proper lifecycle management process in place.but in Term of stale network devices (discovered more than 30 days), we are approaching network team to have a look and inform why it's n...
is there any servicenow given widget to add on my task page(hrm_todos_page) to search item using ritm number
Hi All,Can someone explain how to configure the tasks (open & completed) in employee center portal. Trying to develop the employee center portal, so as of now we don't have any tasks under the tasks even I have tasks under my name. If anyone has any ...
I see we can add Heading text to the Content Experience Banner. Is it possible to add the logged in users name there. In this banner I want to say "Welcome back to the Office (user's first name)
Hi all, I need help on on this. requirement is to auto expand the form when only 1 included item selected.https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0821168This KB is have steps to set the value to true , but I need some ...
Hello All, As shown in the screenshot below, the background image is not fully visible; it needs to extend further downward. Additionally, the "homepage search" widget is only partially visible in half of the window and should be displayed fully.. In...
Hello EveryoneI Created topics pages under the Taxonomy(Employee) but I can't see on the PortalSteps Which I follow:1.Navigate to the Topic2.Created the Topics3.Navigate to the Portal(employee center)4.Activated the Taxonomy(It is Inactive for some r...
Hi All, I am new to ServiceNow and need help with an issue related to portal level."There are two fields, Category (type: Select box) and Location (a Reference field from the location table), on the incident form in ServiceNow. The Category field sho...
Hello,We have a custom GenAI LLM that we can query and I would need to create a genius result card to be displayed in the portal with a summary of the top ranked article (similar to the Now Assist for AI Search feature).I copied one of the Genius Res...
Hello Employee Center community, I am attempting to set up some branding color alternatives for Employee Center using OOB options as much as possible by avoiding changes to the underlying Theme record and only using the Branding Editor to adjust the ...
Hi,Can two users update the same catalogue request?So a request is submitted by an employee, filling in the employee part of the request, Then the Manager needs to fill in the manager part of the request. the manager might not be an ITIL users, hence...