Hi, When I am trying to put 'Topic Content' widget known as Support resources on Employee center in the right column of page canvas (see screenshot under clock), it is loosing its proper alignments. Please note the AI search is enabled to show the se...
I have upgraded my PDI to Xanadu few das back, and suddenly I don't see Widget editor page loading. It comes as blank. I have followed https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0694491 , but this does not help.Any help o...
I've created Topics and child topics under the Employee Taxonomy. But they are not being displayed on the menu on the employee center. I have indexed both knowledge and catalog but they are not appearing. Is there somewhere else that needs to be c...
Hi - We are looking to implement a feature for our knowledge articles where users can click on a image in a KB and a larger pop-out version displays. Is it possible to achieve this OOTB? Ideally we apply this functionality to all images within a arti...
Hi - We are currently facing an issue with the content experience widget, we’ve noticed that when users accessing our homepage campaign banner from a regular desktop computer, everything displays correctly. However, when they switch to a larger monit...
How to hide impersonate and logout dropdown under profileCan any one help me on this tried by Replacing in place of :.impersonate-and-logout {div>ul>li:first-child {&>a#profile-dropdown{display: none;}below changes should be made:.impersonate-and-lo...
Hello, When I click on the exact match for a knowledge article of some of the knowledge child tables it is going out of the portal, example:if I click on one of the articles in u_kb_template_cemex_template, it goes to the next urland for the table kb...
I have 8 active child topics all with connected content in them, however i'm only seeing 7 child topics showing when i click on the mega menu topic and the very bottom is 'browse all >' is there a limitation as to how many are viewable? and ...
There are some errors present in browser console for the employee center. Below are the errors. on clicking the violating node, a piece of the HTML is highlighted, but cannot find that HTML code in any of the widgets.Can anyone help in resolving thes...
Hi All, I am facing an issue with genius result card, When searching any catalog I am getting the genius result card in Articles section of Facets search.Please guide how to resolve the issue.ThanksVedant
Hi All, When I am searching for any Catalog in employee center, then I am getting Catalog result in catalog section as well as Knowledge section also. But this should not be the case.Can you please help in this
Hi all, Has anyone came across/developed a ServiceNow maturity model for Knowledge? If you have, would love to hear from you! If you haven't but would be interested in developing one for your organization, please reach out!! I am in the process of de...
Hello community,We've added the feedback widget to the Employee Center homepage and wondered if it was possible to show the widget always expanded instead of having to hover over it. This is what it looks like by default This what I'd like it to look...
Hello all, Is there a simple way I collect the details of customers who have searched on Employee Center - I need this data to send out one of our customer self-service research surveys. I've check System Logs and AI search but nothing standing out?...
Hi all, I need help with scripts to make a catalog item which needs some conditions to apply for. Conditions I need at the moment are to check certain fields on a custom table.Are there any scripts or can you give me some scripts to use for this flo...