Hi Community As per the subject, I'm trying to extract the external email address from the external source prior creating a HR case. The email address is then required to be appended to the short description. I've tried the code below however the var...
Hello,In my ESC portal the To-do task page look like this below image But, I have to customize the above page like below image. I have to add Details and activity option in the above pageSo, How to add the options in that page Thank You
I created a clone from ec_pro_dashboard and titled it xxx_ec_pro_dashbard. The original page had an events widget on it that displayed a calendar event. After cloning the page the events widget no longer displayed the event. When navigating to the...
Hi!As we start to create our Employee Center, we want to update the banner, and use the one I have on SelfServiceThe issue is I can't find the original file anymoreIs there a spot that SN has it saved that I can redownload it from?
Hi All, I am new to ServiceNow and need help with an issue related to the Assignment Group field. The Assignment Group should populate based on the values of the Category and Sub-Category fields on the incident form. However, even after creating assi...
HI, how we navigate to another page when we click on particular number in table
I'm unable to verify my webassessor account and not receiving the mail to verify and because of that i'm stuck in further steps to schedule my csa exam . Can anybody please help with detailed steps ? Cannot proceed with next steps after start it onl...
Hi, We have upgraded to Vancouver to Washington patch 7, in portal when searching now, GenAI genius results box is popping up and disappearing in milliseconds. We don't want to get that as we have not enabled GenAi yet. can someone help how to disabl...
Hi All I need to design taxonomy for esc portal and I have doubts about where to position the "Create Incident" item. What is the best approach? As a child of a Topic, quick links, or something else? I know it depends on the context, but I'd like t...
Hello Everyone,I am trying to add a new Taxonomy topic to the main bar in the Employee Center. However, After following all the guides and instructions the bar is not updating. My current Taxonomy is OOTB. I want to add a "Marketing" option that has ...
step1: Create Label name "Photo Navigation" with toggle switchstep2: If toggle is 'true'a) then it should display a text "Opted for agreement." with in blue boxb) populate two radio buttons1)I agree2) I do not agreestep3: Create blue color button "Sa...
We have added the microsite to a taxonomy page, we would like to know the view count of the microsite.For this we have enabled the Content Analytics plugin and have configured the instance as per the product documentation, but we are not seeing the r...
Hi community, Maybe this is a simple question: When I create a Case with ServiceNow Support, I get suggestions about Catalog Items that may fit instead of the ticket I'm currently trying to open. Is there a comparable feature available on the Emplo...
I am trying to add a menu option to the user profile. I made a copy of the Employee Center Header widget and am attempting to edit the section below to include an the option" <li><a ng-href="?id=user_delegate">Delegate</a></li>" Employee Center Head...
Hi Community,I’m currently working with AI Search in ServiceNow, specifically in the Employee Service Center (ESC) and Service Catalog (SC) portals. I’ve integrated some external content using the External Content Ingestion API and noticed an inconsi...