Hi all, Our use case is that we have a PDF form and we need it to: Be linked to from multiple KB ArticlesBe able to be replaced with a new version and for the link to stay the sameAs far as I can tell this is not possible because: To have it as an at...
Hi Community! Good Day!I'd like to ask for help. I created a custom taxonomy and its topic/child topics. Also, added the content for each topics. They are already displaying in the topic page, but the problem is when I tried to open an article, the p...
I've created a child topic under a taxonomy. This child topic is shown as a menu item in the Mega Menu for Employee Center. Is there a way to hide that menu item on the Mega Menu based on a user's role or group? I have Advanced Portal Navigation acti...
I am searching the knowledge page from employee center. I am able to see the results retrieved but once I click the link to open the article I receive Article not found. Can anyone assist on where I need to configure this to point to esc? Thanks. ...
Hello Experts, I have few requirements on Survey as below:- How to make a Survey Mandatory on ESC portal? (As soon as the user logins to ESC portal, they should be able to fill this survey first before navigating anywhere else.)- Once the user submit...
I have created a new portal /vp , I am using another site XYZ, I want when someone click on ServiceNow link on XYZ, it should redirect to /vp , it is currently redirecting to /sp (default portal).I have tried one approach, created one UI script and ...
Hi Community As per the subject, I'm trying to extract the external email address from the external source prior creating a HR case. The email address is then required to be appended to the short description. I've tried the code below however the var...
Hello,In my ESC portal the To-do task page look like this below image But, I have to customize the above page like below image. I have to add Details and activity option in the above pageSo, How to add the options in that page Thank You
I created a clone from ec_pro_dashboard and titled it xxx_ec_pro_dashbard. The original page had an events widget on it that displayed a calendar event. After cloning the page the events widget no longer displayed the event. When navigating to the...
Hi!As we start to create our Employee Center, we want to update the banner, and use the one I have on SelfServiceThe issue is I can't find the original file anymoreIs there a spot that SN has it saved that I can redownload it from?
Hi All, I am new to ServiceNow and need help with an issue related to the Assignment Group field. The Assignment Group should populate based on the values of the Category and Sub-Category fields on the incident form. However, even after creating assi...
HI, how we navigate to another page when we click on particular number in table
I'm unable to verify my webassessor account and not receiving the mail to verify and because of that i'm stuck in further steps to schedule my csa exam . Can anybody please help with detailed steps ? Cannot proceed with next steps after start it onl...
Hi, We have upgraded to Vancouver to Washington patch 7, in portal when searching now, GenAI genius results box is popping up and disappearing in milliseconds. We don't want to get that as we have not enabled GenAi yet. can someone help how to disabl...
Hi All I need to design taxonomy for esc portal and I have doubts about where to position the "Create Incident" item. What is the best approach? As a child of a Topic, quick links, or something else? I know it depends on the context, but I'd like t...