Hi community, Maybe this is a simple question: When I create a Case with ServiceNow Support, I get suggestions about Catalog Items that may fit instead of the ticket I'm currently trying to open. Is there a comparable feature available on the Emplo...
I am trying to add a menu option to the user profile. I made a copy of the Employee Center Header widget and am attempting to edit the section below to include an the option" <li><a ng-href="?id=user_delegate">Delegate</a></li>" Employee Center Head...
Hi Community,I’m currently working with AI Search in ServiceNow, specifically in the Employee Service Center (ESC) and Service Catalog (SC) portals. I’ve integrated some external content using the External Content Ingestion API and noticed an inconsi...
Hi All, The Requirement is when we goto ESC portal , when we click on My Request , it display list of open tickets. but when we click on each column header it won't sort it. we need have functionality to when ever User click on each and every column,...
Hi all, I am looking for a way to search for user information on Employee centre, where users can search for other users' information (I'm thinking of skills, hobbies, and such). With PDI, I was trying to add a new tab where users can do the aforeme...
Hi Everyone, We got one requirement from our customer that for one of the catalog item they want to see Customer Name under My request in Employee Center so that he doesn't need to open each record and check the Customer Name. So i wanted to check if...
Hello,We have a need where a catalog item should trigger a (work)flow involving a number of steps and users including non IT users.HR or legal users should be involved to perform some tasks or provide input at some stage. Obviously for that we would ...
Is it possible to apply the mega menu with the left column to JUST the IT page? Or does it have to be global? (see attached) Thanks in advance.
I have added a user criteria: Available for itil users on catalog item.The catalog item is not visible for the non-itil users as expected, but even the itil user is not able the submit the request for the non-itil users.When selecting the non-itil us...
Hey guys,I am facing an issue. I am in a page in esc portal which has a table. when i click the table/ a specific record it goes to a page in service portal with information about the record. I want exactly what i see, but in the esc portal, not in t...
After cloning "Topic content" widget getting an error Illegal access to package_private script include ContentSearchUtils: caller not in scope sn_ex_spWe are creating a new portal in global scope. so cloned the widget in global scope.Can someone help...
sp-date-picker directive not working when used over custom portal widgets but works with OOB Portal are there any dependency or any JS that needs to be included to the Portal
I'm currently working on setting up EC for a client and I've got everything figured out with the colors for branding except 1 thing and it's got me stumped. When i click on Information Technology in the mega menu, the words disappear. Before clicki...
Hi Experts , Our team has been planning to migrate from service portal to employee center. I am wondering if there is a way where we can transfer the customizations done in SP to ESC directly ? Most of the articles and videos I saw suggest to DO cust...
Hi All,I have a requirenment where i need to create a flow on Manage token table where i need to compare the record where the type is refresh token and then i will create a flow which create an incident automatically when the record has expire value ...