Hi All, I am new to ServiceNow and need help with an issue related to portal level."There are two fields, Category (type: Select box) and Location (a Reference field from the location table), on the incident form in ServiceNow. The Category field sho...
Hello,We have a custom GenAI LLM that we can query and I would need to create a genius result card to be displayed in the portal with a summary of the top ranked article (similar to the Now Assist for AI Search feature).I copied one of the Genius Res...
Hello Employee Center community, I am attempting to set up some branding color alternatives for Employee Center using OOB options as much as possible by avoiding changes to the underlying Theme record and only using the Branding Editor to adjust the ...
Hi,Can two users update the same catalogue request?So a request is submitted by an employee, filling in the employee part of the request, Then the Manager needs to fill in the manager part of the request. the manager might not be an ITIL users, hence...
We could change background color as well as font color for Mega menu as below in CSS file :$sp-navbar-divider-color:#333579;- changed to #fbe700;$navbar-inverse-link-color:#DADDE2; to $navbar-inverse-link-color:black;It does change the font (Text) co...
I have a variable with list collector type with user table when we select multiple users in a variable then approval should send for those users Managers. Present approval is going to only Requested for manager as below. we need to send approval to a...
Looking for options.I have a request for they typehead search configured to only search specifics knowledgebases. I only need 2. If I created 2 AI Search applications to search those knowledge bases. Would that be the simplest working approach? I thi...
One of my Requests has more than 7 task and I created different stage view for each task. In Employee Portal user can see the ticket stage now but is that anyway I can add Assignment group name and assigned to as well in employee portal stage view? i...
As per the knowledge article KB1443936 to get the banner of a newly created taxonomy topic displayed in the Employee Center portal, we need to add the topic into the widget options. Currently we are looking into the citizen developer concept and wit...
Hi Community, I was working on configuring quick links in employee center portal. When I'm trying to click on the quick link, it is first navigated to quick link record. After this it is navigated to the actual URL. Can anyone help in this on how t...
Hello,The problem is when i am submitting a record in the record producer , it is taking me to the form for the and not directly submitting the record in backend, i want after submit it directly save the. record and then show me the submitted feature...
Hello, I created a record producer and in the name variable i added reference to sys_user table and set default value to javascript:gs.getUserID(); , the name is auto populated when i open the record producer in service catalog but is not popul...
We have added the microsite to a taxonomy page. When we search explicitly for the microsite, it appears in the search results on the service portal. However, clicking on it redirects us to the Standard Tickets Page.Where can we set the redirection fo...
We are migrating our organization portal to employee center, we have created the new portal in global scope, but we are facing many challenges when cloning widgets of employee center like cross scope and illegal access to script includes. Could you p...
In my PDI, when I select 'Quick link' in the content type field, a field labeled 'Quick link' appears, allowing us to choose what type of link we want to input (e.g., External link, Page, etc.). However, this is not what is happening in our company's...
