I wish to show the items by Taxonomy/Topic as the demo screenshot below.But our mobile does not have 'Support' icon, when click in it's displays 'Recent Services' and 'Browser Service' tabs and display item by Catalog. I have followed the instruction...
After upgrading to Xanadu (from Vancouver), the 'Faceted Search' widget displays a "No results generated" message for Genius Results. This message is redundant when there are no search results, so we are looking for options to remove the message from...
I am trying to change the look for my quick links on the homepage. I see we have some variations available to us to change the display. I would like to know is it possible to put the links into columns so that it doesn't take so much real-estate. ...
One of our customers already uses the AI Search capability in production. Does it also include AI Search Spokes (e.x., Ingest Document,.... ), or one must buy a License to use these spokes in production?
Hello, this is probably a really simple query. I've had a look at Employee Centre in our instances and the "employee" taxonomy isn't displayed on the menu bar, despite being active and selected as the current taxonomy.
My Tasks is displaying approvals for Knowledge articles, but the Approve and Reject buttons are not visible. However, users with the admin role can see the buttons. I tried assigning the Approver_user role, but it didn't resolve the issue. In the nat...
Working on migrating a scheduling feature into servicenow - and was looking to see if there was an existing feature, or a plug-in around defining employee work schedules (non-agents). Employees need to define their own work schedule on a two-week ba...
Hi, I currently have a working "My Requests" widget in EC Pro/Service Portal which is configured via Service Catalog > Catalog Administration > My Request Filter . I'd like to be able to view the returned results I see in my EC Pro/Service Portal u...
I see when you add subtopics to the mega menu without children, they get stacked on top of each other. How do I edit it so instead of them stack on top of each other, they line up horizontally like the subtopics with children? And is there currently ...
Hi, I've created a report using table Connected Content [m2m_connected_content] which is great for showing which articles are being used in my taxonomy. However, I would like to show which articles are not connected to a topic. I've found table Unco...
from esc search box when we try to open catalog item from suggested it is opening the catalog form view and same applies to knowledge articles
I understand Estimated Time To Resolve (ETTR) is visible for Employees/Requestors on EC Portal, but where exactly? Is it visible on the Record Producer page? Employee clicks a particular HR Service and lands to the Record Producer page, will ETTR be ...
I have a Catalog Item name as Application request in which we have given variables, such requested for, Location , and choice fields etc....so, In ames we have a new company that is Hunter Fan and we have been giving the same instance to them to us...
Hi I have created an Content Publish record to display an image as a banner. On the schedule plan I have give the page and content experience widget but still I am not any image on the ESC portal. Can you help me what would have goon wrong. Thanks
How to Validate Contextual Search present on a record producer UI page in Employee Center using ATF?