Hi, I would like to change the background color of the red framed area of the Employee Center to gray.I would appreciate it if you could tell me how to do this.Thanks.
I am having an issue installing the drag and drop widget on all Service Catalog Items. I have looked at different articles but having a hard time using the function. Any input would be great!
hello everyone,in my approvals widget, i want user (approver) to be forced to enter a comment before rejecting. and i want this comment to be saved in a specific field of that record. what i want to know is, can the approver do this without a licens...
I created a Change Request which generated an approval along with a knowledge approval request. I am trying to get clarification on how the Knowledge approval request is generated because we want to cancel it. This seems to be with all tasks in the...
I wish to show the items by Taxonomy/Topic as the demo screenshot below.But our mobile does not have 'Support' icon, when click in it's displays 'Recent Services' and 'Browser Service' tabs and display item by Catalog. I have followed the instruction...
After upgrading to Xanadu (from Vancouver), the 'Faceted Search' widget displays a "No results generated" message for Genius Results. This message is redundant when there are no search results, so we are looking for options to remove the message from...
I am trying to change the look for my quick links on the homepage. I see we have some variations available to us to change the display. I would like to know is it possible to put the links into columns so that it doesn't take so much real-estate. ...
One of our customers already uses the AI Search capability in production. Does it also include AI Search Spokes (e.x., Ingest Document,.... ), or one must buy a License to use these spokes in production?
Hello, this is probably a really simple query. I've had a look at Employee Centre in our instances and the "employee" taxonomy isn't displayed on the menu bar, despite being active and selected as the current taxonomy.
My Tasks is displaying approvals for Knowledge articles, but the Approve and Reject buttons are not visible. However, users with the admin role can see the buttons. I tried assigning the Approver_user role, but it didn't resolve the issue. In the nat...
Working on migrating a scheduling feature into servicenow - and was looking to see if there was an existing feature, or a plug-in around defining employee work schedules (non-agents). Employees need to define their own work schedule on a two-week ba...
Hi, I currently have a working "My Requests" widget in EC Pro/Service Portal which is configured via Service Catalog > Catalog Administration > My Request Filter . I'd like to be able to view the returned results I see in my EC Pro/Service Portal u...
I see when you add subtopics to the mega menu without children, they get stacked on top of each other. How do I edit it so instead of them stack on top of each other, they line up horizontally like the subtopics with children? And is there currently ...
Hi, I've created a report using table Connected Content [m2m_connected_content] which is great for showing which articles are being used in my taxonomy. However, I would like to show which articles are not connected to a topic. I've found table Unco...
from esc search box when we try to open catalog item from suggested it is opening the catalog form view and same applies to knowledge articles