search count doesnt match
Hi Team, while searching with keyword in portal, it shows catalog item count as 1.But no records are visible.
Forum Posts
Resolved! Create Advanced Portal Navigation record
Hi, I want to enabled the advanced portal navigation menu in our instance but not sure what scope to create the record in. We have Employee Centre Pro. I was not involved in setting up our portal so coming at this new. Do I create the update set i...
Resolved! Available for of Quick links is not gettng captured in updateset for Employee center
Hello experts, @Ankur Bawiskar @Mark Roethof Added User criteria for quick link. But its not getting captured in update set. User criteria is working fine in DEV.Usually its getting related data in sn_ex_sp_quick_link_user_criteria_mtom. But its no...
Employee Centre CSS Changes
I am trying to change the Employee Centre so that the Navbar background colour and text colour is different to the sub nav=-bar background colour and text colour. I only seem to be able to do this in CSS in the theme by using the standard CSS but th...
How to Add this in Virtual agent
Hi All, I need a help on this.I want to implement this below message in virtual agent.No Default (OOTB Option "Anything Else Topic" displayed)Asks users if they want to continue the conversation with another request. Any help would be appreciated.Th...
Employee Center: Is there any OOB pagination for Business Services Status widget?
We have a huge list of Business Services showing up in the Employee Center - System Status portal page. I wanted to break it down with pagination. Is there any OOB that I can use for this? and need steps to add pagination for this page. Thanks.
How can we check the data of User Experience Analytics?
Hello All,I have a requirement to ensure that the OOTB portal anlaytics for ESC homepage and other pages like request, incidents, etc all match the data in the main system (per day)*NOTE that we could check user experience analytics also https://docs...
Resolved! Add more item to My Items widget
Hello experts, By default, My items widget show logged in user's tasks, request and surveys. But I have a requirement that to add more item to this widget such as logged in user's assignment group tasks etc... When I look at widget's script, I still ...
Please tell me how to change the white border in the upper left corner of the ESC to another color.
Hi,Please tell me how to change the white border in the upper left corner of the ESC to another color.Thanks.
See section even if all fields are empty
Hey, I was wondering, if i have a section in a view with some fields, and all of the fields are empty, does Servicenow show this section? If servicenow doesnt show the section (if all information is empty) is there a configuration how to change this?...
My Active Items widget - How do I remove existing options so that they don't show on Employee Centre
At the moment, I'm using the following out of the box widget 'My Active Items' on the employee centre portal: However, there are certain options on this widget that we don't want to show as they are irrelevant on the employee centre portal. We're loo...
Chat icon placement
The chat icon is showing perfectly at bottom right corner in one instance but in other instances, it is showing slightly above. How to fix this? Please help. Instance 1: Instance 2&3:
Resolved! Employee Center comments updating work notes and not additional comments
Right now, when I attempt to add a comment to a ticket in Employee Center, it shows up as a Work note. We have two asks for this.1) Comments made from the Employee Center should be done as an Additional Comment, not a work note.2) Work notes should ...
I want to narrow the width above ”How can we help？.
Hi,I want to narrow the width above ”How can we help？.How do I do this?Thanks.
employee center portal
I have a requirement about the employee center portal to configure the "My active item" list view like same as attached image below So what we want do to achieves for this view please suggest
