I want to delete the "- Home Page" part of "Employee Center - Home Page". How do you do this?
Hi,I want to delete the "- Home Page" part of "Employee Center - Home Page".How do you do this?Thanks.
Forum Posts
Widget "Your Favorites" change Title
Hi @all, Unfortunately, "my Favorites" widget only shows the short description instead of the name or title of the request.Any suggestions or tips? Thanks the highlighted titles are actually only my short description
Resolved! Portal Browse Taxonomy widget - Issue: Catalog Link to Order Guide is linking to Catalog Item
Dear all,anyone use the Portal Browse Taxonomy widget, and also face this issue?The list of Catalog Items rendered does NOT differentiate between Catalog Item vs Order Guide.For the Order Guide, the link still points to: https://?????.com/esc?id=sc_c...
Approvals Table: Additional condition on to-dos config filter condition record
Hello there!Need your input on a requirement mentioned below. Please go through it and let me know if you have an idea to achieve it. Thank you in advance!!Whenever a user who is trying to lookup their approvals on ESC Portal, Can we narrow it down t...
Not able to see the Approve reject button on the My task page on the portal for HR case Approvals.
Hi, I'm facing an issue with the "My Task" page on the portal where the "Approve/Reject" button is missing for HR case approvals. I've thoroughly reviewed all ACLs, widgets, and RCA, All the widgets are same as OOTB, with no custom RCA created. Addit...
Resolved! Additional Comments in Activity tab
Hi, under 'My Requests' > 'Activity' tab the 'additional comments' displays for an RITM. Does anyone know where this is configured and if it is possible to display the 'additional comments' displayed on a SCTASK. Many thanksMax
How to change the message when changing the language?
Hi guys, I am asking for your help. I am using the English language at the Employee center to Approve the request and it shows the message like the image below Now, when I change the language to Japanese, it still displays the message in English. My ...
enabled content engagement but not showing on Ec pro portal
I’ve enabled content engagement, but it’s not appearing on the EC Pro portal. Can you assist me with this?
Resolved! Email Notification
Hi AllI need a application by using creator studio which have to get the email notification after the approvals.
I want variable in the variable set to be un-mandatory for particular catalog item
I have a Variable Set it is having three variables with mandatory. This variable Set is attached to different catalogs. If we make un-mandatory the variables inside the variable set. It was reflecting to all the catalog items. In the Portal this vari...
How to auto assign group in Workspaces
Hi Team, I want to auto assign group based on services in workspaces.ex. when the agent create new ticket from workspaces then while creating i want to auto populate assignment group based on service. How we can achieve this, Thanks.
Remove Tooltips from Employee Center
I want to make the tooltip disappear from the screen after 10 seconds even if the mouse is still placed on it.There is a system property for it named glide.ui.accessibility.tooltip_duration. Its value is set to 10 seconds but the text does not disapp...
Removing top left logo tooltip on Employee Center that covers the megamenu in Washington release
To remove the tooltip on the logo, you can use this CSS in the theme style sheet: .navbar-inverse .clearfix .navbar-brand + .tooltip{ display: none !important; }
Virtual Agent Keywords aren't being searched
Hi All, When i am trying to search with keyword, Virtual agent isn't picking up the topics at all. I have enabled the NLU and Utterances and NLU model is working fine but keyword search is not happening. Can anyone help me here. Thanks, Pankaj Kumar