Hello all!I have encountered a strange issue in Employee Center > My Profile. In the 'Employee Profile Details' widget, I can add tabs and insert different widgets into them.The problem is that when I click on any tab other than "Overview" and then, ...
How can we create proactive monitoring for virtual agent and portals with alert notification via email to know if they are down or broken or not working so we can better support our users as we would know immediately about the issue before users star...
Hi Guys,I have one issue in employ center where when user is checking employ center there showing Tasks, Activities as 0. But the user is actually having some tasks to approve when user is checking from the platform is having approvals, but not showi...
We have recently upgraded Employee Center and our "Give Feedback" button completely breaks when we open up a topic page.It switches to the left of the page and becomes unusable like in the image.We also cannot close it.has anyone else experienced thi...
Hi can anyone help me with the issue that knowledge articles are having two user criterias, 1. user criteria is that user should be a manager and he should be a from a perticular country. 2. another user criteria also fetches weather logged in user m...
Is there a way to remove this icon (attached in the picture) from the portal?
When testing Change module via ATF (Automated Test Framework) in ServiceNow, filling mandatory fields like categories, subcategories, and target company is essential, but it is throwing error if I set any values for those and then submit .errors: FAI...
Hello! everybody I finished CSA courses and I want to know if you can help me to prepare and succeed obtaining the CSA certification.my exam will be in 2 weeks.
We have a bunch of Catalog Items with user-criteria based on user properties. Our fulfillers do not need to see these when they are acting as an employee but they may need to see them when they are supporting another users.Is there a way (without gra...
We are trying to search with the keyword for ex. "password" in portal search bar through ATF but it is not redirecting to the next page. We used set component and click component both the step in ATFs but still not working. Could you please take a lo...
With a single unified multi-department employee center approach, we have found that this should provide the best overall employee experience. However we have found that Virtual agent implementation has to be considered. In a situation where 2 or mo...
Hi All, I am trying to add a hyperlink on a catalog item and require some help. The requirement is for the hyperlink to be dynamic and open in the portal you are accessing it from. For Eg. both service portal and ESC are enabled, if the catalog form ...
Hi all,I am working on some flow designer topics in my PDI. I have noticed a change in the view of Execution details tab in flow designer. How to get back to the previous view. Please guide me if anyone know about this issue and its solution.This is ...
Hi!I need to implement favourites in the CSM Portal, just as it is in the ESC Portal, meaning next to each Article, Request, etc., there needs to be a heart sign that the user can click to mark the item as a favourite. Then all favourites should be s...