We have recently upgraded Employee Center and our "Give Feedback" button completely breaks when we open up a topic page.It switches to the left of the page and becomes unusable like in the image.We also cannot close it.has anyone else experienced thi...
Hi can anyone help me with the issue that knowledge articles are having two user criterias, 1. user criteria is that user should be a manager and he should be a from a perticular country. 2. another user criteria also fetches weather logged in user m...
Is there a way to remove this icon (attached in the picture) from the portal?
When testing Change module via ATF (Automated Test Framework) in ServiceNow, filling mandatory fields like categories, subcategories, and target company is essential, but it is throwing error if I set any values for those and then submit .errors: FAI...
Hello! everybody I finished CSA courses and I want to know if you can help me to prepare and succeed obtaining the CSA certification.my exam will be in 2 weeks.
We have a bunch of Catalog Items with user-criteria based on user properties. Our fulfillers do not need to see these when they are acting as an employee but they may need to see them when they are supporting another users.Is there a way (without gra...
We are trying to search with the keyword for ex. "password" in portal search bar through ATF but it is not redirecting to the next page. We used set component and click component both the step in ATFs but still not working. Could you please take a lo...
With a single unified multi-department employee center approach, we have found that this should provide the best overall employee experience. However we have found that Virtual agent implementation has to be considered. In a situation where 2 or mo...
Hi All, I am trying to add a hyperlink on a catalog item and require some help. The requirement is for the hyperlink to be dynamic and open in the portal you are accessing it from. For Eg. both service portal and ESC are enabled, if the catalog form ...
Hi all,I am working on some flow designer topics in my PDI. I have noticed a change in the view of Execution details tab in flow designer. How to get back to the previous view. Please guide me if anyone know about this issue and its solution.This is ...
Hi!I need to implement favourites in the CSM Portal, just as it is in the ESC Portal, meaning next to each Article, Request, etc., there needs to be a heart sign that the user can click to mark the item as a favourite. Then all favourites should be s...
Hi Guys , I have requirement where if there is no attachment on the 'sc_task' use it should not be able to move state to close complete.I have written a business rule for that: (function executeRule(current, previous /*null when async*/) { // Add...
In esc portal AI search is enabled.When trying to search any demand or project record if click on particular record it takes to the backend page(opens the record in native ui) I want to open the record in portal itself and not in the backend.
Hi,I created on change client script, it works on native ui but not in SOW although UI Type is ALL.Thanks, Sahar.
