Hi, I have a service catalog with 700+ categories and more than 8,000 catalog items.I used to have 200 categories, so there were more than 600 items en some categories.Then I created more categories (700+) and balanced the number of items per categor...
Hi experts,We have enabled catalog items in Virtual agent AI search results for our custom HRportal and we are getting results.But when we open the catalog item and submit the form, the ticket page is redirecting to IT portal because of a system prop...
Are there features in Employee Center Pro that provide for additional customization options not available in standard version. I'm not talking about "functional" options like Manager Hub or Content Publishing. I mean like having the ability to add ...
Hi All, We have a requirement to enable OOB Favorites functionality in a custom portal.Is it feasible?I tried checking 'Enable favorites' field in portal page. Also added ec_favorite widget in custom widget. But no luck.Could some one please suggest ...
I am receiving the following error for one single user on the report widget on the employee center, I cannot replicate it for any other users.
During our migration from ServiceCenter to EmployeeCenter we did some taxonomy modeling in Excel.This consisted of extracting the Category / Short Description / Item (and counts) from our instance of all Service Center usage, and making a tab of the ...
Hi Everyone, Recently added a sub menu in employee center, under the more option in the Employee Center Menu. The sub menu item, was added without any issues. But when portal loads now, it is automatically toggled to mobile view (hamburger view) at ...
Hi, I can't see record producer variables after submitting the request under the details section on Portal. Thanks,JRY
Hello everyone, Can anyone please assist on how to create a dashboard and reports on either a service portal or employee center? Thank you!
Hi all, I have completed the setup Employee Center for Teams, it is working fine. But I want to also use the "Smart Links" functionality for Virtual Agent in Teams by following the instructions from ServiceNow: link However, after authorising SSO, t...
Do they have to have the Employee Center open to get prompted to join the sidebar discussion?
Hi all,We want to streamline the icons for child topics so that all of them have the parent topic icon, we think this will help users understand the relationship of the topic to their parent. Any recommendations/solution on how to get working?
When case is created on portal, opened for and subject person fields display logged in user details. Requirement is to have a particular form variable (reference type field) value in these fields. So, when the form will be submitted, that variable va...
My client is receiving email notification but not able to reply to that email through it's corporate email id, but when they are trying with their personal email id, it is working fine. Can anyone suggest what will be the reason for this?
Hi All,Requirement is to populate form details on portal page as it is displayed in OOB functionality. We had to map value of a reference field variable (that is in a variable set) to Opened For and Subject Person fields on portal, as shown in image....