In serviceNow portal, we have a country list (multi select Facet) for showing KB articles. Upon user SSO Login, the 'Global' and the logged in user country must be auto checked and the respective KB article has to be display when searched.Ex: If I am...
In the service portal, we have the list of countries (a multiselect Facet).When the User search for any knowledgebase, the user's country and the 'Global' must be auto selected.Later, if the user can check/uncheck the Facets.
We have a Country list Facet with Check Box.When a user logs into the portal, 'Global' and users current 'country' must be auto checked and the respective kb articles must be displayed when searched.