Complex scripts
If user can select a caller able tutor and group "cab approval" such as not visible caller in assign to field?
Forum Posts
Querying table "cmn_department" on widget using <sn-record-picker>.
Hello, everyone!I would appreciate any help.Is there a way to enhance the default-query on <sn-record-picker>? I tried insert a javascript function, but no success.We are using a widget on Portal, querying the table "cmn_department". The field is to...
Collaboration Calendar: While creating new categories and new events both the button is not working.
Hii All,I have configured all the required roles in the applications. But while creating new categories and new events both the buttons were not working I was unable to create categories and events to my calendar. Please do the needful ThanksSurya
Widget to show approval status and pending approvers of Requested Item
Our Service Desk gets a lot of inquiries regarding the status of Requested Items. In most cases these items are awaiting approval. Rather than contact the Service Desk, we would prefer for the requester reach out directly to the approver and ask him/...
Knowledge Articles not showing up after AI Search enabled
We have enabled AI Search and added catalogs & knowledge bases to the search sources. I also added the knowledge bases we want to have on the knowledge bases related list in the Employee Center portal record. Service catalog items seem to be workin...
Things to keep in mind when changing the default service portal
Need you view on few question such as : What do we need to keep in mind when we are changing the default service portal for our instance. What else uses the record of default portal. What could get impacted?What are the implications/Risks in doing t...
Employee Center - Banner Image
Hello, when setting up the Employee Center Banner Image I experienced a problem. I tried a few different options for the sizing of the Banner Image. 2000*250, 14440*400 and more. It works fine for me when the page is visualized normally, even up to...
Filter RITM and Incidents being searched on service portal via OOB search widget.
I have requirement to filter RITM and INCs being searched on service portal to return only records related to current user. OOB via AI search I am getting all the records.
Resolved! Manager Hub not showing on the portal
Hi, I have installed manager hub plugin. I ran the scheduled job and also ran the RCA fix script. Now when I am impersonating a manager I do not see the Your Team option in the employee center portal, so I am not able to access manager hub. Have I ...
Why does todos_approval_actions save the comment tot the target record?
While working on some issues with approval-comments, we noticed that when end-users approve / reject a request using ESC, the comments are directly saved to the target record. This is different from when a request is approved / rejected from the plat...
Can't change font of homepagesearch in employee center because of a constructed style for AI Search
Hello!We are currently working on making the employee center consistent, with this, we want to use the same font. Unfortunately, changing the font for homepage search on employee center is not working since it is referring to the constructed styles...
Set up view as direct reports - Manager Hub
We've configured this view in Manager Hub for managers to be able to view knowledge articles on behalf of their direct reports. However, the 'view article as' page opens up and does not allow users to access other portal pages. Even when a new window...
Resolved! Allow search for user name or user_id and have user_id show in the Lookup using list popup
In Vancouver it seems the use of the Attributes field on the Dictionary Entry for 'opened_by' or 'caller_id' on the task table (ie the incident form) has changed and I have been unable to identify where to update the search criteria and the returne...
Content Analytics - Setup for One portal
Hello!I've been tasked with researching what Content Analytics is able to track and set it up for a particular Service Portal (Employee Center). I've been following the following documentation: https://docs.servicenow.com/bundle/washingtondc-employee...
Error in service employee center portal ; showing message 'sn_hr_integr_fw_t ...'
Hello Im working on employee center , and i want to clone tjhe header to change the ui , & the error message is showing :Read operation on table 'sn_hr_integr_fw_todo_inbound' from scope 'Employee Center Core' was denied. The application 'Employee Ce...