Hi All, Having a requirement, on the alm_license table we created a new custom field and tried to populate value the license allocated through onChange script based on the values of the total purchased rights and the available rights on the table. ...
Hi All, Having a requirement that in the table alm_license we have total purchased rights and allocations available but we dont have allocated license count. tried to create a new field and populating the total allocated licenses. Need suggestion o...
Hi, Our customer has been using a filtered Simple List widget in Service Portal to publish their knowledge articles which are in "Urgent News" category. Basically, the widget shows 5 entries from kb_knowledge.list filtered by category and valid to va...
Hi All, I'm new to ServiceNow. I have a requirement creating new user onboarding via catalog item. I achieved that through workflow. Now I need to fetch all the ticket created for this catalog item by fetching all its variables and its values. Can an...
Hello, need support, please.Got an issue with the widget?See below, I was able to modify the button label (in widget todo-approval-actions) for the source ticket from table kb_knowledge, but Im not able to figure out where to make a change (to which ...
I wasn't sure if I should post this in the ITSM forums or here where the focus in more on customers/employees. Let me know if I should move/repost elsewhere. Today, we only allow users to see incidents and other records that are their own or they hav...
Hi I am looking for a way to make fields in the Employee Profile Overview widget editable. Specifically, I have added the time zone field from the user table to the widget under 'About', and I would like to make it possible for the user to change the...
We are seeing below error for some of the users. This is observed for mostly for users who are having sc_req_item approvals in My Tasks. We have cloned the HRM Todos Summary widget. Please help on this.
Besides the look and feel difference, what are the additional capabilities of Employee Center (not the Pro) compared to Service Portal?
Workspaces have nice look and feel, fast, customizable. Can Employee Center be fully replaced with a portal built on Workspaces?
On Employee Center Portal, there is one Header menu called "Get Help". I want to know how things are coming in it.See Attached Screenshot. For others like My IT Service and My IL Services We have topic, but for Get help I am not getting any topic. Ca...
Hi all, I've started using the My To-Do's on the Employee Center and I had a previous question on the Action Groups, which I ended up answering myself, this one however seems like a proper bug.I've added 3 Actions in an Action Group and I set 1 of th...
Hey All, I have a need to exclude attachments from the search results in the Employee Center on the search engine. My objective is to specifically view pertinent Knowledge Base articles and Request Items (RITMs), excluding any associated attachments....
Hi all, I'm trying to figure out what code can be used in the Visibility script for Action groups:Configure Action Groups The docs only mentions a small piece of code :answer = context.state.toString() === 'requested';I've never come across the 'con...
Hi Team, We have a requirement to enable Content Experiences widget in the landing page. Say when we click on IT -> We are redirected to a landing page. Can we enable Content Experiences widget here? If yes, can you please guide or provide steps to c...