I'm a fairly new CSA and the new guy who got tapped for Portals and Widgets.I'm having a bit of an issue w/ the VA Chat bubble. When in standard Desktop mode, it looks and acts as expected.When scaled to tablet mode, it looks and acts as expected.BUT...
Hi, We have a knowledgebase restricted to read only for ITIL users. Noone else can view. This knowledge base is not one of the ones added to the Employee Center in the Service Portal Settings. However, the functionality happening is that in the ESC ...
I want to change the background color of AI Faceted search. Please let me know how it can be done.
Hey everyone. I'm trying to get this Document Template signing working outside of HRSD. I've installed Document Templates and tied it to sc_task. When i go to that task there is basically no direction on how to sign from the record that meets the cri...
The Service Portal that I've been previous using `https://devxxxxxx.service-now.com/ftw` is being decommissioned in favor of using the Employee Center Service Portal. We've built out an Employee Center at the default URL `https://devxxxxxx.service-no...
I have added knowledge categories and catalog categories for topics and subtopics in employee center, which will fetch the catalog items and knowledge articles into the connected content tab. While I migrate the XML of knowledge categories and catalo...
Hello All, I have a requirement to call System property in condition field of ui action. I have given something like below but it is not working. Can you please help me with that.
Hello everyone, I replaced the ootb banner in the Employee Center with a custom banner by editing the container background. this has worked well so far, but when I am reducing my Browser Window to a smaller size, the standard Banner is displayed ag...
In incident form watch list user is a non ITIL user .If I impersonate with non ITIL user in esc portal not able to see the type you message under activity tab &Under Attachment tab it's showing there are no attachments. I tried ACLWrite -incident.co...
Our stakeholders have requested more information to be shown before approving change requests via the my to-dos approval widget. I found out that we can bring in additional fields for the change form using task configurations in the Approvals To-dos ...
Hi Team, we are building instance and when we try to login to employee portal, there is while background. can anyone help "how the change the background"? Note: SSO is not enabled so we have to login manually. Regards,Amit
Hi,I have created a record producer with a Caller field, which is a reference to the sys_users table.When clicking on this field, I would like the referenced table to display the user's name and ID. I attempted to achieve this using list layout conf...
Hi all! We are currently using Manager Hub mainly for the ability for managers to search and view knowledge as one of their direct reports. We've run into an issue where if there is an attachment on an article, the manager is unable to download/vie...
I've read here (screenshot) that checking the attachment link box is supposed to allow you to click a link (from search) and automatically download it from the article title, without viewing the article. Attachment linkOption for downloading an atta...
