Hi,I have created a record producer with a Caller field, which is a reference to the sys_users table.When clicking on this field, I would like the referenced table to display the user's name and ID. I attempted to achieve this using list layout conf...
Hi all! We are currently using Manager Hub mainly for the ability for managers to search and view knowledge as one of their direct reports. We've run into an issue where if there is an attachment on an article, the manager is unable to download/vie...
I've read here (screenshot) that checking the attachment link box is supposed to allow you to click a link (from search) and automatically download it from the article title, without viewing the article. Attachment linkOption for downloading an atta...
I have been updating the taxonomiy for the esc portal. All I have touched was the footer information and removing a quick link. Everything worked and now suddenly it doesnt and no one seems to know why. When I try to go to the portal the navigatio...
Hi, may I kindly ask you how ESC & Catalog Builder work together?In ESC we have the connected content form which could be e.g. a catalog item.How did you ensure that new catalog items would be shown in the ESC when created with the service builder?@P...
Hi,I want to place my menu item (Home) before Taxonomy topic(Order services) in ESC portal. I have used Advanced portal configuration, but the order is not updated in portal. Please find the attached images.Can you please help me with this issue? No...
After upgrading to Vancouver (from Tokyo), the checkboxes for filters on the Faceted Search widget are no longer displaying on our search results page in Employee Center. Any idea on how we can get those back? Here's what it looks like before upgradi...
Hi All, I have written a fix script to close the request and RITM that were 90 days old. I have written a system property to store the value 90 with type as string and calling the property in encoded query of Opened 90 days ago.But the script is not ...
Hi Everyone,How to Highlight all Mondays in date type?Need Monday to highlight in a different color
ITIL users are unable to view records through the global text search feature However, administrators have the ability to see the records by conducting a search using the typeahead search widget. Additionally, ITIL users can access the pm_project reco...
I would like to know how to edit the items in the standard HRM Todos Summary widget.Do you know how to add or remove items from the following image?I have looked into To-dos Configuration and Task Configuration, but I have not been able to edit the i...
Hello! I have a requirement to change the Logo and Brand images in employee center portal. I have updated logo and unable to find out the configuration to update the brand image.I tried in 'Instance in Page Editor' and 'Pages in Designer' to configur...
I have a problem, where draft articles appear in the employee center for users who have only the role ‘knowledge’ instead of seeing the published version there, they see the drafted version.ESC portal search source has a condition to display only Pub...
Hi All, On a catalog form we have created a links to redirect to table data which is already applied with the filters. But want to make it to dynamic url redirection based on the instance on which the user is currently logged in. any suggestion to ...
Hello! Currently we are challenged with a difficult requirement from the business.Please see the current situation and requirement below, as well with the proposed solution from ServiceNow. Current situation: Currently links are shown based on audien...