I'm looking at improving our self-service for incident, and am in the middle of setting up a new Record Producer (screenshot included) catalog item for Incident, which will be used in our Employee Service Center. I am wanting users to be able to easi...
Child topics Added to the OOB Taxonomy are not reflecting in the Mega Menu in Employee Center. Even after adding the child topics and connected contents only the items which got as demo are displaying.
When the user clicks on the Approval configuration in My Active Items Widget, Is there a way that it should redirect to My Todos page/My Tasks and filter the Approval recordsI was bit confused on how to implement this, As we don't have an option to f...
I like how the 'My active items' was updated but now, the tasks section looks properly followed by requests and other items not rendering correctly. I have to add that i had changed the layout of the page to have 3 columns instead of the original 2 s...
Hi everyone! I need help in creating a REOPEN button in Employee Center portal for a different application (not incident). We recently created a new application using App Engine Studio. The new app is kind of similar to Incident. Now on the Employee ...
Just wondering why default OOTB "My Active Items Widget" doesn't work properly? I've seen a few posts here and there about adding in things and modifying things, etc etc. However, straight out of the box this should at least have SOME function. Based...
I added 'Java' category to knowledge category to a subtopic, the article with 'Java' category appeared in connected content. While I modify the knowledge article category from 'Java' to some other, still the article is mapped to that topic where I h...
Hello community,When I click on "View Article" in a knowledge article, I encounter the question "Helpful? yes/no." Alongside this question, there's an option to leave comments. I was wondering if it's possible to make comments mandatory depending on ...
Hello,we encountered a simple requirement from a customer that seems very difficult to do in SN Test Management 2.0.The requirement is to be able to have templates for Test steps, or Re-use Test or Test sets for incoming Stories, that change specific...
I'm using the OOB Request tab on 'My Active Items' widget to show the request count and on click of that redirection to my requests page.A per OOB My requests page is showing the REQ, HR and INC counts, but as per the client requirement ,REQ's are re...
I would need help with the list of Employee Center pro portal - Lessons Learnt from previously implemented experience. Would be glad to understand it better with a good list of items.
Hi everyone, I'm trying to update the background color of a menu when the user hovers it as shown in the image below. The hover is currently gray (#f2f2f2) and I want it to be white (#ffffff). I also noticed that the hover background color seem to ch...
We have a custom HR Portal built on EC, as part of our reimplementation effort, we have developed another EC portal (Quite a bit of custom stuff). Can we keep both active, So 90% must access the old HR Portal and only 10% from a specific group will g...
Hi Team, In portal we have one widget and it is for record producer (create an incident) . once user click on it we will see a form, inside that we have some variables, based on one variable single line text we are showing some KB articles. If user h...