Hello, End user is unable to save the timezone in profile of ESC portal.Whenever the user sets the timezone that is overwritten each time the user logs out.We want the timezone to be saved in sys_user table/User preferences whenever user changes the ...
how to use windows.open in servicenow
Hello, I am having and issue with a Catalog Client Script in the Employee Center that is not populating a choice list with options as it is in the normal Service Catalog. I have set the Client Script UI Type to all as you can see in the screenshot I ...
OOB when a Knowledge Feedback record is marked as resolved a notification is generated to the submitted by with a link to approve/reject the resolution. The link in that notification, generated by the mail script 'Notification: Feedback Task Resolved...
I changed the Request type in Portal settings tab for the catalog items from "Order now" to "Submit" but it affected only the portal view and i need also to change the backend view, how?
I have created a catalog item for a specific group of users to create incidents for a business line. Not all of these users have ITIL rights. On the catalog item there is a question with a drop down that references the cmdb_ci_service table. ITIL use...
We recently moved to using Employee Center. Previously, I was able to hide catalog items in the Service Portal search by giving the item no category. For example, I have items in an order guide and only want them to ordered by using the order guide. ...
Mega Menu navigation showing 404(Sorry, the page you requested was not found error) for Service Catalog.We have configured the employee center as our new portal and waiting for deployment until some issues are fixed.As part of the employee center, we...
Hello,Long story short our business is asking for certain tickets(tasks) to be searchable in ECP Search. We have accomplished this by creating an AI Search index for the Task table and setting the "Declarative Action" to be "navigation_sc_order_guide...
I would like to implement Angular Bootstrap Calendar in ESC.Do you know how this widgets refers to servicenow's businness carender?I am afraid this is a rudimentary question, but I would appreciate your wisdom.
I cloned the My Requests V2 widget but I noticed the widget style is now different than the original My Requests Widget. When I inspect the page to compare the original widget vs the cloned one I notice there are unique styles applied to the origina...
How add "knowledge result" to a record producer based on the text type in a variable as in below? I have seen this in another customer but could not work it out yet to do in my instance.
I want to clone the entire portals. Does anyone have a good method?
Hi all I have configured a widget, where I need to use relative URL means instance name should come dynamically.If you can see Get in touch with your local UHD is the hyperlink, but in backend I have given hardcoded url but I want to give it dynamica...
I want to add a menu in the position of this it dropdown box. What should I do?Thanks
