We have a custom HR Portal built on EC, as part of our reimplementation effort, we have developed another EC portal (Quite a bit of custom stuff). Can we keep both active, So 90% must access the old HR Portal and only 10% from a specific group will g...
Hi Team, In portal we have one widget and it is for record producer (create an incident) . once user click on it we will see a form, inside that we have some variables, based on one variable single line text we are showing some KB articles. If user h...
Hi, We have just finished with the PRODUCTION upgrade to "Utah" "Popular topics" widget in Employee center does not appear somehow, it was seen in DEV and QA Environments.Not sure why it is not appearing in PROD right now. Help? Thanks,Vaishnavi
Hello Community, We are implementing the EC Pro portal with customizations as per client needs.As we have the Details and Activity tab like below on the RITM's and HR Approval per OOB in My Tasks.Is there is a way we can get those for Change and Know...
HI Team, Requirement is to set max capacity of live agents to 4, for example if there are 3 agents each of them accept 4 chats i.e they are supporting 12 users and if 13th user tried for live agent he should be displayed a message that all agents are...
We have a Content Item on the HR Catalog. When you click the catalog item from the AI search bar, it says no record found. When you click it from the catalog itself, the record is found. What could be causing this?
Hey, I got some issues as in regards to a client I am working for. On the self service portal,we are experiencing that for some none-itil licensed users the catalog items they are opening in the portal can take up to several seconds to open (15 - 20 ...
Hi, I have problem with topics, they are not showing up in Employee center menu. Basic setting for ec topics in Taxanomy Child topics Connected content for child topic I also read another problem and the solution is that impersonating another us...
We have a map page at the University (https://maps.uchicago.edu/) I would like to know if anyone has ever created something like this in ServiceNow? I would think there would be great value emulating all the existing functionality within this site in...
Hey team, We are building out our Taxonomies for our migration away from Service Portal and move to Employee Center. I have a use case where they would like Child Topic 1 of Onboarding to be under both the IT and HR Parent Topics. The organization ha...
Hi All, When I enable the OOB Task configuration page for RITM approvals, Reference table fields configured are not displayed for approver if approver has only (approver_user role). In our requirement most of the RITM approvers are managers and they ...
How to allow users read the Record Producer data which is under Human Resource: Core application without granting sn_hr_core.admin role.We have a lot of Record Producers which are under the HRC application, how can we grant users the read access to t...
Currently we have a custom feature built in to display the Bell Icon in EC Pro on the top right, also we have a custom widget to show these notifications on the EC Pro Home Page for the User to see these notifications. Now, these notifications are mo...