Employee Center pro portal - Lessons Learnt
I would need help with the list of Employee Center pro portal - Lessons Learnt from previously implemented experience. Would be glad to understand it better with a good list of items.
Forum Posts
Can't update hover background color
Hi everyone, I'm trying to update the background color of a menu when the user hovers it as shown in the image below. The hover is currently gray (#f2f2f2) and I want it to be white (#ffffff). I also noticed that the hover background color seem to ch...
can we have 2 separate portals EC and Custom HR Portal active?
We have a custom HR Portal built on EC, as part of our reimplementation effort, we have developed another EC portal (Quite a bit of custom stuff). Can we keep both active, So 90% must access the old HR Portal and only 10% from a specific group will g...
How to configure deflection configurations for portal?
Hi Team, In portal we have one widget and it is for record producer (create an incident) . once user click on it we will see a form, inside that we have some variables, based on one variable single line text we are showing some KB articles. If user h...
Resolved! "Popular topics" widget does not show up in employee center page in PROD after the Upgrade.
Hi, We have just finished with the PRODUCTION upgrade to "Utah" "Popular topics" widget in Employee center does not appear somehow, it was seen in DEV and QA Environments.Not sure why it is not appearing in PROD right now. Help? Thanks,Vaishnavi
Details and Activity tab on the Change and Knowledge Approvals in MY Todo's page
Hello Community, We are implementing the EC Pro portal with customizations as per client needs.As we have the Details and Activity tab like below on the RITM's and HR Approval per OOB in My Tasks.Is there is a way we can get those for Change and Know...
Live agents max capacity
HI Team, Requirement is to set max capacity of live agents to 4, for example if there are 3 agents each of them accept 4 chats i.e they are supporting 12 users and if 13th user tried for live agent he should be displayed a message that all agents are...
Resolved! Catalog Item from AI search not Found
We have a Content Item on the HR Catalog. When you click the catalog item from the AI search bar, it says no record found. When you click it from the catalog itself, the record is found. What could be causing this?
Catalog items slow for some and fast for others
Hey, I got some issues as in regards to a client I am working for. On the self service portal,we are experiencing that for some none-itil licensed users the catalog items they are opening in the portal can take up to several seconds to open (15 - 20 ...
Resolved! topics not showing in Employee center
Hi, I have problem with topics, they are not showing up in Employee center menu. Basic setting for ec topics in Taxanomy Child topics Connected content for child topic I also read another problem and the solution is that impersonating another us...
Creating a Map page on a Portal
We have a map page at the University (https://maps.uchicago.edu/) I would like to know if anyone has ever created something like this in ServiceNow? I would think there would be great value emulating all the existing functionality within this site in...
Can a Child Topic 1 have multiple Parent Topics
Hey team, We are building out our Taxonomies for our migration away from Service Portal and move to Employee Center. I have a use case where they would like Child Topic 1 of Onboarding to be under both the IT and HR Parent Topics. The organization ha...
Configuration details not displayed
Hi All, When I enable the OOB Task configuration page for RITM approvals, Reference table fields configured are not displayed for approver if approver has only (approver_user role). In our requirement most of the RITM approvers are managers and they ...
