Hello everyone! First of all thanks for all the support. Our customer needs to sort the topics shown on their ESC portal alphabetically.We know there is the order field on the topic record, but the client don´t want to use it.This is because is diffi...
Hello Everyone, We have configured the AI search on the portal . While searching a KB ARTICLE with number it provide the exact match however it open the result in the form view not in the Article view.I have checked the SEARCH result Configuration bu...
Hello Everyone, I have a query regarding the fields which are present in User profile in esc portal to make read only. With ACL I have achieved all fields read only but department is the one where OOB ACL working on it.https://{InstanceName}.service-...
Hi all, We are currently configuring employee center and are looking at the 'HRM Todos Summary' widget on the 'hrm_todos_page' page. I am trying to find a way to show RITM variables against an SCTASK that is awaiting approval. Under the To-dos config...
What is the essential difference between service portal and employee centre? Both allow creating requests and allow user/employee to view status.
Hi, So like the community here, there is this bell icon which show's the notifications. Is there a way of replicating this on the ESC portal? If so, any advise on how? What is the back-end table to get the notification feed for the particular log...
Hi,When i search for catalog item in ai search on EC portal, after clicking on search result i redirected to form view and not the portal view of catalog item. how to change the redirection to portal view?
Hi All,Does anyone know why and how old Service portal and new Employee Center are using the same ticket page when opening incidents for example? We are working on new ESC and I noticed that both seem to use the same ticket page but the ticket page l...
Hi,I'm attempting to use a client script to make all the fields read-only when an incident is inactive. The following code works well for inactive incidents and makes all fields read-only. However, it doesn't work as expected when the incident is act...
Hi community,I'm working on New hire onboarding, In lifecycle event of new hire onboarding there are activity sets. They are, pre-hire, pre-boarding, day 1, week 1 and day 30. Problem here is, Before completion of pre-hire and pre-boarding 2 activiti...
Hi Community,I'm working on HR Profile and I'm facing some issue with Position field. Initially Position field select box was empty and I was trying to add position there but but the list to select position was not populated. So I went through Positi...
What can we do if we need a redirect deeper than a page route map in service portal? Use case is I need to have one of the employee topic pages actually route to the knowledge_category page with the category set. I can set a redirect of that page to ...
OOTB the sort is available for only 'Updated By' in My Request widget.I am looking for the sorting possible based on all columns available in My Request widgetLinke user can click Request it will sort by request ,simililarly by other columns
Hi All,I am building a custom widget where if I click on browse all under a taxonomy topic, it will display ALL the subtopics and its connected item (be it kb / catalog) on the same page. For this, I am looping through all the sub-topics under a topi...
How do I get rid of this white space in Employee Center?
