Hello, I am looking to add the Resolution notes under the My Requests for Incidents. The resolution notes are available in the normal activity feed on the INC record but it does not show up on the ESC. I figure that there is a Widget that needs to be...
I have created a new knowledge base for our release notes but I don't see it as an option in the employee center. We are on San Diego patch 4. I made sure to add a read role to the knowledge base and we created a few test articles that we hoped to ...
We installed the HR Taxonomy application today in a subprod instance but it is not showing up in the application list in the left navbar. We have Employee Center Pro installed. Anyone know why the app would not show as an option? Everything is showin...
Hello all,I've had a report this morning that some of our associates are seeing a popup window when the log into our employee service center. The message states that analytics is going to be enabled and they can view a privacy statement. This messa...
Hi Team I have requirement need to hide the Knowledge article comment box after the knowledge is published. Thanks in advance
I created a new employee taxonomy (rather than cloning the OOB one), and then created 3 parent topics of IT, HR, and Marketing under it, then created all the associated child topics of those and associated relevant content to all of the child topics,...
Hello, I am using a list collector on an order guide. The list collector references the Catalog Item (sc_cat_item) table. We only need the list collector to show certain catalog items, so I'm trying to filter the results that the list collector to o...
We installed Employee Center Pro and started building it out. We seem to have a bit of an annoying problem with flashing three dots in our main menu to the left of "My Tasks". It took me a while to get this print screen because they flash so fast. ...
Hi Techies, I am learning Legal Service Delivery in SNOW. I have created a legal request and now I want to promote a Legal Request to a Legal Matter. However, I am not getting the button 'CREATE MATTER' on Legal Request, as described in the documenta...
Hello, When I search for something in Employee Center, the search result takes me to the right page. The below search result item is a catalog item and has the page id of "sc_cat_item" if clicked. However I search for something in the custom portal,...
I am researching what options are available for Employee Center Portal in regards to WCAG/ACR.I have found several links which reference enabling, but they all appear to be for the base system.The only option I could see for the Portal was text resiz...
Hi, I have a query, we return a value from script include to client script, that data is in xml format, so we use below code to fetch the answer.var answer = response.responseXML.documentElement.getAttribute('answer'); But I want to see the xml of t...
We have several HR tasks generated to the employees as part of HR modules. I have observed non admin users are unable to see the To do list in the ESC, but when I give them admin role they are able to see the To do's. I can see the list in client but...
Is this still available somewhere? https://youtu.be/6rWzoVVXsgU?t=2955
I have a requirement where I need to display the demand requests raised by the user similar to 'My Requests' widget. I have clone My requests page and widget in service portal .Where and what changes do we need to make inorder to configure 'dmn_deman...