If a typical work week is Monday through Friday, the thought was that on Monday morning, people would be burdened from emails from over the weekend. So it seems that mid-week to send reminder emails, such as, "Reminder, you have this Incident to work...
Hi, Stage in RITM record is not getting updated in employee center portal when RITM record is updated in native ServiceNow. Also, attaching the image for reference. Thanks.
This is the page I would like to skip, as the information is not relevant to us: Is this a possibility? I'd like to go straight to the ticket page. Thanks!
Hello, I am looking to add the Resolution notes under the My Requests for Incidents. The resolution notes are available in the normal activity feed on the INC record but it does not show up on the ESC. I figure that there is a Widget that needs to be...
I have created a new knowledge base for our release notes but I don't see it as an option in the employee center. We are on San Diego patch 4. I made sure to add a read role to the knowledge base and we created a few test articles that we hoped to ...
We installed the HR Taxonomy application today in a subprod instance but it is not showing up in the application list in the left navbar. We have Employee Center Pro installed. Anyone know why the app would not show as an option? Everything is showin...
Hello all,I've had a report this morning that some of our associates are seeing a popup window when the log into our employee service center. The message states that analytics is going to be enabled and they can view a privacy statement. This messa...
Hi Team I have requirement need to hide the Knowledge article comment box after the knowledge is published. Thanks in advance
I created a new employee taxonomy (rather than cloning the OOB one), and then created 3 parent topics of IT, HR, and Marketing under it, then created all the associated child topics of those and associated relevant content to all of the child topics,...
Hello, I am using a list collector on an order guide. The list collector references the Catalog Item (sc_cat_item) table. We only need the list collector to show certain catalog items, so I'm trying to filter the results that the list collector to o...
We installed Employee Center Pro and started building it out. We seem to have a bit of an annoying problem with flashing three dots in our main menu to the left of "My Tasks". It took me a while to get this print screen because they flash so fast. ...
Hi Techies, I am learning Legal Service Delivery in SNOW. I have created a legal request and now I want to promote a Legal Request to a Legal Matter. However, I am not getting the button 'CREATE MATTER' on Legal Request, as described in the documenta...
Hello, When I search for something in Employee Center, the search result takes me to the right page. The below search result item is a catalog item and has the page id of "sc_cat_item" if clicked. However I search for something in the custom portal,...
I am researching what options are available for Employee Center Portal in regards to WCAG/ACR.I have found several links which reference enabling, but they all appear to be for the base system.The only option I could see for the Portal was text resiz...
Hi, I have a query, we return a value from script include to client script, that data is in xml format, so we use below code to fetch the answer.var answer = response.responseXML.documentElement.getAttribute('answer'); But I want to see the xml of t...