Dear community,I need to know the latest role mappings for the following products, as we are checking the usage of roles for each product: PROD11355 / IT Service Management ProfessionalPROD11382 / Customer Service Management ProfessionalPROD15028 / B...
On the Request Summary page there are the options for 'Estimated Delivery' and 'Delivery Date' that we are trying to have display separate dates, but are running into difficulty locating and linking the HTML/Scripting to display the dates correctly. ...
Hi allWe would like to know if it’s possible to have a custom URL for a service portal without having the “servicenow” part in the URL. Currently it is www.example-servicenow.com and we want it to be www.example.com . Could you please suggest anyth...
In the EC , we have an existing widgets where we can show the upcoming events which are configured within servicenow. Now, I want to show my meetings which are initiated in outlook/team for current day. Please suggest some solutions around this. Atta...
Hello. I navigated to Service Portals -> Portal and set Employee Center to default and set unchecked default on Service Portal (sp). When I impersonate 10 random employess, about 3 out of 10 landed on Employee Center and the rest on Service Portal. A...
why I couldn't see for some users groups in global search
Hi Team, I am new to ServiceNow and have got a task in hand. Business has gone through a major change and there are a lot of updates to Business Units and Department. What we should do with business units/departments which is no longer needed. I can'...
The requirement is to add Disclaimer for a catalog item and it should be visible below the "Order Now" option in the portal. Screenshot for reference below.
We are in a urgent requirement to display multiple L3 Sub menu items acting as external link or links to open Knowledge Articles. For now we can display only upto L2's menu items OOB .But we have many sub menu items to be shown on portal.(In simple i...
Hi all!We have AI Search activated and running on our Employee Service Center portal.Is there a table that stores the text values entered in the "Homepage Search" widget on the portal?Thanks. Patrick
Hi All, How can I reduce the size of the search bar on the employee center portal? I'd also like to move the "How can we help?" text to the right and the image to the left.Please advise me on how to accomplish this. Regards,Chandra
Hi all,I have a requirement where I need a URL that navigates to the Employee Service Center and then opens the default virtual agent conversation (for use in notifications etc). Any help would be much appreciated.Carolien
I see that we can connect both the Quick Link and the External Link to a Topic in the Employee Center Taxonomy. Is there a reason why we should create a Quick Link for an External Link, when we can connect the External Link to the Topic directly?
Hi there,Do you know how the 'To-do Summary Area' of the 'HRM Todo Summary' widget can be configured? I am playing around on my PDI before we implement this solution at work. I am working on merging two custom widgets.I have been able to add filter c...
I changed the default font of /esc portal by following this post, https://www.servicenow.com/community/developer-blog/using-custom-fonts-in-service-portal/ba-p/2289243. Everything is working perfectly, the custom font is reflected on the portal. But ...
