Resolved! How can I add a new ticket type to "My Requests" and "My Items"
I need to add Feedback tickets to those two areas. How do I do it?Lisa
Forum Posts
Resolved! want an tree picker in record producer
i have an requirement in which i want an tree picker of form fields or field hierarchy in record producer. anyone can help me with that
To do list in Employee service center
Hi, In the ESC portal on clicking "My task" It will open first task at the top of "To do list". But we want another task to open rather than first one. Ex: In the screen shot, when we click on my task it opens HR case number "HRC0001162". But we wan...
Employee Center Favorite Catalog item
Is it possible to remove the option to 'favorite' an individual catalog item in Employee Center? Thanks!
Resolved! Content Experience and how to build
Hello ServiceNow community! We've been looking into some of the newer widget solutions, such as the ones in the Content Experience packs.I've been trying to Google around and try find some sort of "tutorial" or guides on how to actually set the widge...
How to change position of employee center header elements
I want to change the position of "tours" to left of "my tasks", but the issue is that "tours is coming from different widget and rest elements is coming from different widget. So how i can achieve it?
how to add the dot walked variable in record producer
i have a condition in which user from record producer to be able to dot walk in form fieldsexample: if user is viewing the fields of incident can be able to dot walk to user's field from caller field. then select field and submit the form.anyone cam ...
Maintaining Taxonomies Topic Connected/Featured Content
When maintaining connected and featured content in EC Pro (San Diego), we do not see the knowledge article names in the related items lists at the bottom. This makes it very difficult to curate the content on the page. The other issue we're having...
Resolved! ESC - adding links to the header menu
Afternoon all I am trying to add in some additional links to the top right of the header menu which has always been available however when the header menu is in ESC it adds them to the mega menu structure instead of the header?? As per the screenshot...
How to change background color for taxonomy title in Employee center
How to change this blue color bar to any other color. Because while inspecting this color , no css attributes is visible , Not sure from which page and which widget is coming up. Can someone let me know, How to change this ?
Is it OK or not OK to associate more than 1 taxonomy to the Employee Center portal?
Hi - Listening and reading about Employee Center, I repeatedly heard that one can NOT associate more than 1 taxonomy to Employee Center. However, in the Employee Center Portal configuration, I can see that this piece of configuration is modeled via a...
update set capture
I edited a layout of a widget after cloning oob widget & after removing a widget by using designer i placed that widget on its place .I did all of this &captured it on a update set & moved it to other instance but in testing instance there was 2 widg...
How to manage read access to knowledge article belong to particular category to particular groupuser
Requirement : The knowledge base: Knowledge , has categories : Test 1, Test 2The articles present in Test 1 category should be accessible (can read and contribute) to user belongs to assignment group : Test Assignment 1similarly,the articles present ...
Resolved! How can we configure Virtual Agent to search from particular knowledge base?
Requirement : To configure Virtual Agent to search the articles from the particular knowledge Base Knowledge where can this be done? Regards,Prasanna
Resolved! Knowledge articles widget is not showing Views count, Author name, Date (only icons are coming).
Hello Portal experts,I'm facing one weird issue in the Employee centre pro portal.Only knowledge-related icons are coming, but data is not coming only on esc_knowledge_home page.Details are coming fine inside the article page.! The "esc_knowledge_hom...
