Resolved! Delegation
hi allI have a question - I wanted to know whether I can delegate HR tasks in servicenow using standard delegation or do I have to have granular delegation for that?thanks in advance
Forum Posts
Passing Data Between Widgets in Service Portal Using $emit, $broadcast, and $on
Passing Data Between Widgets in Service Portal Using $emit, $broadcast, and $onSummaryThis article explains how to pass data between ServiceNow Service Portal widgets using AngularJS event handling methods:$emit, $broadcast, $on, and $rootScope.The e...
Resolved! How to Upload coustom font to employe center portal
Hi All, I have a requirement to change the empoye center font to 'Prokyon' , i have files and type is 'WOFF2/WOFF' i have tried adding CSS includes under the EC theme There i have two options in the source filed1. Style sheet2. URLHow to get the URL ...
Resolved! Change catalog item icon display size in service catalog native (itil) view
We are moving to the ESC Portal and are adding images and icons to our catalog items. I uploaded a 200x200px image and a 100x100px icon, per a community member recommendation (since ServiceNow has no recommendation that I can find). They look great o...
ESC Portal Customization Query
Hi everyone,I need help with some configurations in my ESC portal.Could you please guide me on the following:How can I change the title "How can we help?"How can I add more items to "My Active Items"?
Populate Catalog Item from Guided Self-Service with Dependent Category Fields
I am creating a Guided Self-Service playbook in ServiceNow with two questions: Category and Subcategory (dependent on Category). After the questions, the playbook opens a Catalog Item. How can I configure the Subcategory field to show values based o...
Resolved! Announcement widget
Is there a way to change what the announcement widget says when there are no current announcements? Currently, ours states: No information available. We use this widget on our intranet page, so that doesn't exactly align with the end user experience,...
Resolved! How to strictly restrict Portal access by Role?
Hi Community,I am working on a requirement to strictly isolate user access between two ServiceNow Portals based on roles.Requirement Details:Partner users should only be able to access the Partner Portal (/partner)Employee users should only be able t...
Unable to see 'Click to view' on MRVS in ESC Portal
I have some MRVS on catalog items. Some of which require approval. What we realized is that when the approver logs into ESC portal and accesses the record from the approval page they cant see the details that were entered in the MRVS (ref image below...
Resolved! Employee Center - Header color
For the life of me I can't remember where to change the header colorIts currently White, and there is way to much white on the page Where do I go to change the space between the banner and the top of the page
Requirement: Nominee Details Submission via Employee Center
#We need to design a process where an employee can submit their nominee details through the Employee Center portal.Once the user submits the form, the following actions should occurAn HR Case should be automatically created.The submitted nominee data...
is it possible to change the background color of the button in genius result?
Is it possible to change the background color of the button in genius result? AI searchSee attached image.If it is possible how to we do it?
Resolved! Save As Draft - are we doing it wrong?
On paper, the Save as Draft feature for catalog items sounds great. In reality, though, it’s causing a lot of frustration among our users. We’ve received numerous incidents related to users’ drafts being lost.It appears that even the most minor chang...
Resolved! Newly created child topic is not showing in ESC Portal under parent topic
Can anyone help me with below ScenarioI have created a new child topic and it is not showing in the portal under parent topic Softwares and attaching the screenshots for better understanding Newly created child topic is not displaying in the above sc...
Resolved! Content Publishing - Portal Content Version Limit
For Portal Content types in Content Publishing - is there a limit on the number of versions for a particular piece of content?