Hello,Please I need help to accomplish this requirement.The requirement is When a ServiceNow incident record is re-assigned, prevent the newly assigned user to be added to the related Microsoft Teams Chats.The OOTB functionality is When a ServiceNow ...
There is a KB workflow state Scheduled for Publish where we enter a future date on the KB before it sets the state the Published. I have an understanding that the criteria 'can contribute' or 'can read' can see these unpublished articles everywhere, ...
Add number that indicates the amount of pages displaying search results in Employee center with AI search.At the moment only arrows are visible without any indication on how many pages are left. See attached images.Is there any way to add numbers wit...
Article: Adding the Employee Center "Provide Feedback" Feature in Custom Portals : Many developers in the ServiceNow Community have been asking how to bring the Employee Center's "Provide Feedback" feature into custom portals. Since clear documentati...
When someone searches for something on our Employee Center portal and uses a search term which seems to contain a spelling error the AI Search Typo handling mechanism automatically suggests an alternative search term.This seems to be working fine unl...
OverviewThis article demonstrates how to integrate external weather information into ServiceNow by consuming the WeatherAPI.com REST service.We will walk through:Calling a Weather API using sn_ws.RESTMessageV2Building a configurable Weather Widget by...
Hello Everyone,I have a requirement of having articles available for downloaded/printing by end users using Service Portal/Employee Service Center.I know printer friendly version of a record can be displayed on polaris UI using &sysparm_media=print a...
I have tried to search townhall in the searchbar but it is displaying as thornhill
Hi all, on the My requests page (esc?id=my_requests), the search capabilities are not exactly suffucient.It is using the keyword search ("123TEXTQUERY321"), which is first checking the ts_index_stop table, and it is not querying for any words that ar...
I have created custom tables (AC Case and AC Task) and added a Catalog Item reference field on the AC Task table. When an AC Task is assigned to a user and the user opens it in the ESC portal, how can I make the attached Catalog Item open automatical...
Hi guys. I have a requirement to hide the Approve and Reject buttons on the My Active Items widgets on the ESC, do you know how I can do this? Please give me a way to hide these 2 actions
This may be a stupid question (or an easy one) but I'm trying to remove the stupid little astronaut and the background with it that is on the Employee Center homepage. I think it is all part of the "How Can We Help" widget but I can't find where I c...
I know that you can see how many views are on a news article, but is there a way to track or create a report that tells you which users have viewed news articles, similar to how you can pull a report on user views for a knowledge article? I'm not a d...
In the approval page on employee center if approver click on approve it should pop up the comment box to provide the reason for approval.I have tried cloning the widgets Todo approvals and Todo Approvals action and added the logic for approve and it ...