Use Update set to deploy content library (News, Banner, etc)
Hi all How can I capture content definitions (News, banners, Rich text, etc.) into an Update Set to move them between different instances? It's possibile? Regards
Forum Posts
URL in an Email notification to ESC view of an Approval Task
Dear community,I'm struggling in finding out how to direct the users who receive an approval notifications to be directed to the ESC view of the approval instead to the backend.I came across these two articles which were helpful:URL in an Email notif...
Resolved! Relevant for you widget error
Hi,Recently i updated the employee core application to recent verison 39.08, post update, The relevant for you widgets seems to be failing. has any one encountered this error?Thanks
Publishing Content without Approval
We have content publishing and content governance. One thing that is causing me pain, users have the ability to mark a schedule active before the approval process / send for review happens. As example, the publishing plans are attached automatically,...
OOTB Widget text overflowing on custom page layout
I am currently in the process of building a new Employee Center portal. As part of this, I've created a custom 2:5:5 column layout in a flex container to meet the business requirement. In first column, we have an icon link and My Active Items widgets...
Unable to change ESC Footer Logo
Hi all, I am trying to change the logo in my employee center footer. But the update and delete buttons for the logo are not present. How can I fix this? Thanks
Enhanced Knowledge Article Editing
I am looking for more details around the Enhanced Knowledge Article Editing feature that will be deployed in December 2025. ,
Figma Documentation
Hello, I'm working on designing specifications for the implementation of ESC Pro on a company, and I need to create prototypes to make some test with employees. Thanks a lot for providing Figma resources, but unfortunately, I cannot find any resource...
Is it possible to hide "Contains any selected" text from Filter widget, AI search?
When using AI search in employee center there is a text displayed in the Filter widget.This text is always displayed even when a source is not selected. Is there any way we can hide that text?
Is it possible to change the appearance of hos AI saerch results are displayed?
When using AI search the appearance in search result view is a bit different from the previous view. See attached images.Is there any way to configure lines or something similar?
After zurich upgrade search result is opening in new tab AI search
After zurich upgrade search result is opening in new tab in employee center when using AI searchCan this be adjusted?
Expand section in Filter widget - AI search
When using AI search in Employee center there is a out of the box Filter widget- The Source section is expanded by default but not the other section (we have set Topic). See attached image. Is there any way to configure the filter widget so that the ...
ServiceNow calls pages and widgets with both incidents and requests - requests?
I come from an environment where we try to stay out of the box as much as possible and people have a hard time knowing the difference between incidents and requests. Tell me why on the portal and employee service center do they call any pages/widget...
ServiceNow - images in the 'employee center' download instead of preview
Hi all, When you click on an image that is part of an incident via the employee central portal, the images downloads to your device.However, when you do the same from the 'backend', there is a preview of the image.This preview is a better user experi...
ESC Portal Topic Search not returning results
Hey all, I'm running into an issue with the Employee Service Center > Topic Search Resources search tool. We have a topic set up for our Knowledge Articles, and the are showing up on the Topic Page. However, when I try to use the "Search resources" s...
