Hello, how can I add a guided self-service to a topic page? I have tried with:1. Widget Quick links: The guided self-service appears on the topic page but if I click on it nothing happens2. Widget guided self-service processes for topics: I have add ...
Hi all, If you have a small instance or a small Knowledge Base or hardly any changes on your Knowledge Base, you could maintain the Connected Content on Employee Center Topic manually of course. Just adding Knowledge articles as Connected Content. ...
Hi ServiceNow Community, I'm hoping someone can help me. I am testing the Employee Center portal in a developer instance, I have created a new portal and cloned the following pages: HomePage: ec_dashboard > custom_ec_dashboardKB home page: esc_knowle...
Hello, Is there a way to remove the 'Filter by' dropdown list in the topic pages? I have a request from the business to investigate the feasibility of taking this away for the end users. While reviewing the widget I did find the HTML code that is gen...
Hi All, Need suggestion on the employee center portal configuration. As I'm exploring the EC first time. I have a query that while selection of the topic the supported resources associated with that topic will be visible. From that list how can we m...
We are currently using two Custom URLs:servicenow.acme.comsupport.acme.comWe want our end users to always get links (to knowledge article and forms for instance) in the support.acme.com format.Our support staff is using servicenow.acme.com to logon t...
Hello, I have some questions for the Employee Center Pro: 1. For the Employee News Center widget: Is it possible to deactivate the “News and events” crumbs bread? Because we have the news article widget in one of our topic page and wants that the end...
We are working on implementing Advanced Portal Navigation on our support portal to facilitate a more complex Mega Menu structure. Advanced Portal Navigation gave us an extra set of "main topics" which are on top of the original topics and sub-topics....
Redirecting from Legacy Portal to Employee Center (ESC) in ServiceNowWhen moving from an older portal (like ESS) to the new Employee Center (ESC), you can redirect users seamlessly by making the old portal inactive and pointing it to an alternative p...
Hi All, I have requirement to Add a new field under a field ' What is your reason for visiting? ' in Walk up experience. Any suggestions or worked on similar issue earlier.
We need to auto expand the facets in filters once the search page is loaded.As we can see Knowledge Base and quick links are expanded all should auto expand automatically.AI Search is Enabled.Thank You!
Hi, Risk activity menu presenting errors.Please find the attached screenshot. I have verified on the ACL,planned_task.end_date and planned_task.active does not exist on the operation of query range.Please suggest what change on acl could remove this ...
Hi everyone, how are you? When a user submits a Catalog Item, the next page is the REQ (img_1), but I would like the user to be redirected to the RITM page (img_2) after submitting a Catalog Item. 1) I cloned the "Ticket Conversations" widget2) I cre...
Hi Team, If i create form section and add fields, the compose email section is getting hidden any idea on this issue?
I am experiencing a noticeable slowdown of the instance, especially when impersonating an end user and then ending the impersonation. The entire instance is also slow. I need help to understand and fix these performance issues.It will be great if any...