Hello all, I’m working on implementing Advanced Work Assignment (AWA) for HR Service Delivery (HRSD) and would appreciate help with the following:What takes the priority if we configure both HR assignment rules and AWA assignment rules?How can cases...
Kind of an odd one, when you look up your own manager on ESC (User Profile widget), you do not show up as a direct report of that person despite being one. I looked in the widget and it appears that this is by design. I'd like to figure out a way to ...
Hello, @Community Alums How to add knowledge article link in the highlighted part.Already we have OOB for Request items. But in the Task configuration, not able to Add Reference column for Knowledge as it is Non Task table. Thanks,Anusha.,
hi Team and @SmritiGupta We met all the requirements and installed the plugin 'Notifications for employee center' but notification bell is available on ecbe portal which is on browser extension of employee center instead of ESC that too in page view...
Hi team, we are facing one issue in employee center portal, when we are trying to print any page then it prints as columns of 2 - 3 centimetres instead of showing the whole page.tried from diff browsers alsopreviously it was working fine.
Hi All I have a custom table let's say u_demo_task upon submit a record producer that task will created in that table, In portal at ”my ticket” i can see drop down called opened records and closed records, if opened then open record field referencing...
I added an action to register the CSV file into the database after attaching it, and although the file in the Data Source was updated, the contents of the CSV were not reflected as data in the database.In the flow, I set att_sys_id (the sys_id of th...
I am looking for a way to replace the Now Assist logo with a company logo and adding the tag "Click here to chat with agent" on the ESC portal home page. I had hoped that there was a configuration open for this is Now Assist Admin, but I cannot find...
So we want to modify the Attachment tab so that it can show up using a qualification that is not the one in Red. However, in order for us to do so, we need to fill in the Widget Info (highlighted in green). Which we do not have and was set to empty...
Hi everyone, how are you?! I created a banner and embedded the "Typeahead Search" widget (img-1).When zoomed in at 100%, "Typeahead Search" aligns with the "Quick Links" container (img-2). However, when zoomed in at less than 100%, it becomes misalig...
Steps:1. Navigate to All > Service Portal > Pages.2. Search for standard_ticket in the ID column.3. Open the Standard Ticket page record.4. In the Dynamic page title field, you’ll see something like: "My Request - %title".5. Scroll down to the Dynami...
I am interested in building connections with anyone using ServiceNow as an enterprise wide or knowledge base for frontline staff serving customers? So it contains your businesses product, process and policy information?Keen to connect?(7) Kate Alison...
how to restrict the kb article based on language in portal, I have added a query language starts with "javascript: gs.getUser().getLanguage()" this in search Source. But on the portal/employee Center, it is showing all the KB articles with all ...
Hi all, We have an integration setup with SAP that brings in employees' paystubs/W2 forms into ServiceNow.Is there a way we can store this data securely inside ServiceNow, so that only the employees themselves can access their own paystubs/W2 using t...
Hello Team, We have a requirement to create a system that;HR cases created by General Inquiry from.Based on the description of the cases, it need to identify appropriate HR service and AWA need to trigger the cases to right assignment group. Is there...