So before Tokyo, and on the old Service Portal, if a RITM had an approval, and the approval goes to someone outside without an itil role, they were able to approve from the Service Portal. Now that we are on Washington, DC release and using the Emplo...
I would like to implement a taxonomy topic in the Employee Center portal that displays all available knowledge bases along with their respective knowledge articles.How can this be achieved effectively within the platform?
Hey everyone, I hope someone can help share some information based on their experience, please. We're considering a microsite on a specific topic under our taxonomy. It would have multiple pages which we want to add rich content to, as well as widge...
Hi ServiceNow community!I'm trying to change the page that this link in the HRM Todos Summary widget redirects in Employee Center. The link is used to open the Approval For task.Currently it takes to the ticket page (id=ticket), we want it to take to...
Hi all, Could anybody please let me know how can i change alignment/font of Employee Center Header (my task, My Request, Tours etc.) tooltip. Please find attached image for your reference.
Hello Team,I'm setting up the Employee Center and have added footer menus, but there's too much space between the menu columns. Can anyone advise on how to reduce the spacing between the footer menu items?
Hello everyone! I'd like to add a Dashboard with its filters to a Widget, which I want to place in the banner of the Employee Center main menu:How would that be possible?Thank you in advance!
Hi Community, In the ESC/EC Pro portal, under Support resources (Topic Content widget), it currently rolls up all the Articles from children's topics - is it possible to restrict and only display the content of the current topic where we are standing...
Hello everyone, recently we started seeing blue notifications appear when we drill into our taxonomy item saying "Topic table changes need to be manually reindexed for their corresponding indexed sources. Please manually reindex these table names: Ca...
Under ESC portal Agent chat window where is this above text is coming from, I need help on where this above text " Your expected wait time is about 1 minute " is coming from ?
I have a requirement in which whenever a user selects one option from a dropdown list of a catalog item(lets say option 1), the request should get routed through particular business service. When the user selects option 2, the request should get rout...
I am building the similar functionality in todo's for approval requests. currently we have if click on reject it opens the below pop-upI want similar functionality for Approve Request also, when user click on approve request it should open popup, I ...
Hey,I need to add search in mega-menu.I was able to customize and add a search line, but I can't type in it
May anyone please share how they go about system notifications best practices? E.g., when to notify, formatting of notifications - anything you feel is worth noting when thinking about notifications strategically (for both front and back end users)? ...
I would like to change the page in which knowledge articles are displayed in Employee Center. The OOB page, kb_article is being used by another portal so I can't modify this page directly, only hide stuff with the instance CSS). Is there a way to c...