User Experience Analytics of mega menu clicks
Can I see in the User Experience Analytics what links in the mega menu in ESC (advanced portal navigation) people have clicked on?
Forum Posts
fluid container employee portal
this is how it show on page designer. The containers are all set to fluid.but this is how it show in the actual portal - how can i fix it?
Knowledge Linkage to Taxonomies in Employee Center Not Showing Latest Version
When I link articles to a topic in the taxonomy, I have to select a specific version (e.g., v1.0, v2.0). I will select the latest version. However, if I update the article to a new version, it will remove the article from showing in that topic becaus...
Need help understanding the Employee Center and how to tailor to different departments
Hello! my organization will be implementing Service Now in the coming months, and as the current Sys Admin of our ITSM platform, my director has tasked me with learning and understanding the employee center, such that i can build out a customized emp...
Resolved! Fulfiller Attachments visible to Submitter on Employee Center Portal
As currently configured, the end user can only see the attachments they added when they open a request. Is there a way so that when a fulfiller adds an attachment to a Catalog Task, that the attachment is visible to the submitter on the Employee Cent...
Assignment Groups for Onboarding
Hi Team, I have question on building the assignment groups for Onboarding process in ServiceNow and also to check what are the current available such groups and how are the access assigned or defined?
Employee Center new Design Based on the mock up
HiCurrently, we are using the Service portal. We are planning to move to Employee center, So our Business has finalized mock up for new look of employee center using employee center OOTB fuctionalities. Here by I have attached the desing and Let me k...
Resolved! How to move the platform Analytics dashboard from one instance to another instance for Xanadu?
We are reviewing and analyzing the SBD dashboard issue. So that we need to test this case on lower env by moving the platform Analytics dashboard from prod to uat instance. Could anyone suggest solution for moving the dashboard from prod to uat.Thank...
User Experience Analytics - Knowledge Views
I am trying to understand how User Experience Analytics works. It seems to have a lot of good data, but I'm confused by some of it. When I view a knowledge article in Employee Center it shows a view count. This number is very different than what appe...
Tracking Microsite Traffic
Hey, So we have created a microsite on our EC Portal which is a part of our HR Mega menu drop down. How do I extract a report/view a dashboard to see the traffic for this site? Say - How many clicks/visitors, what tabs are frequently visited within t...
knowledge article Created date the same as Updated date
When reporting on knowledge articles, why is Created date now the same as Updated date?
Resolved! Employee Center (ESC) read access errors after Vancouver Patch 7 Hot Fix 2b upgrade
Hi everyone in the community!For the first time since implementing HRSD, I've conducted a patch update in Vancouver. However, I encountered five errors and I can't figure out the cause. ・Error Read operation on table 'sn_ja_task' from scope 'Employee...
Blog:> How we can create Client ID and Client Secret for OAuth 2.0 Authentication in ServiceNow?
use case: Integrate ServiceNow with another ServiceNow by using OAuth 2.0 Authentication. 1) We have create Client Id and Client Secret for the target instance in Application Registry then we have to select > Create an OAuth API endpoint fo...
View Article activity in Guided Self service opens same article multiple times
I am working on Guided self service processes and created a process flow in the Process Automation designer. At the end I have used activity Show Knowledge Article but while testing I see an issue: Every time I click on view article, it opens same ar...
Resolved! Language picker on the Megamenu bar in Employee center Pro
Hello Community, We have been working on displaying the Language picker on the Employee center Megamenu bar(Taxonomy). Somehow using the OOB widget(Portal Language Selector) we are able to get that on Header bar. This Link for the Language picker sol...