To all the Guru's out there. I'm trying to find out where I can update a CSS file that will change the annotations (help background) for catalog items that are displayed in employee center. I'm not having any luck finding where to update so it's no...
I have configured a new indexed source as incidents for AI search on portal.It did setup but it was showing incidents which were not mine. So I decided to add filter that incidents it shows must belong to logged in user. So to achieve this , What I h...
How do I remove the white space in the rich content widget? I'd like to reduce the space so the white border is equally minimized around the image and button.
Hello Everyone,I hope you’re all doing well!My name is Beena, and I am currently working as a Scrum Master (SM) and Business Analyst (BA). I was inspired by SNOW’s innovative approach and dynamic environment, and I’m eager to explore potential career...
Can I see in the User Experience Analytics what links in the mega menu in ESC (advanced portal navigation) people have clicked on?
this is how it show on page designer. The containers are all set to fluid.but this is how it show in the actual portal - how can i fix it?
When I link articles to a topic in the taxonomy, I have to select a specific version (e.g., v1.0, v2.0). I will select the latest version. However, if I update the article to a new version, it will remove the article from showing in that topic becaus...
Hello! my organization will be implementing Service Now in the coming months, and as the current Sys Admin of our ITSM platform, my director has tasked me with learning and understanding the employee center, such that i can build out a customized emp...
As currently configured, the end user can only see the attachments they added when they open a request. Is there a way so that when a fulfiller adds an attachment to a Catalog Task, that the attachment is visible to the submitter on the Employee Cent...
Hi Team, I have question on building the assignment groups for Onboarding process in ServiceNow and also to check what are the current available such groups and how are the access assigned or defined?
HiCurrently, we are using the Service portal. We are planning to move to Employee center, So our Business has finalized mock up for new look of employee center using employee center OOTB fuctionalities. Here by I have attached the desing and Let me k...
We are reviewing and analyzing the SBD dashboard issue. So that we need to test this case on lower env by moving the platform Analytics dashboard from prod to uat instance. Could anyone suggest solution for moving the dashboard from prod to uat.Thank...
I am trying to understand how User Experience Analytics works. It seems to have a lot of good data, but I'm confused by some of it. When I view a knowledge article in Employee Center it shows a view count. This number is very different than what appe...
Hey, So we have created a microsite on our EC Portal which is a part of our HR Mega menu drop down. How do I extract a report/view a dashboard to see the traffic for this site? Say - How many clicks/visitors, what tabs are frequently visited within t...
When reporting on knowledge articles, why is Created date now the same as Updated date?