hide/remove surveys
Hi - i want to remove/hide the 'surveys' as we do not use it in the organization. widget is 'my items'.How can i achieve this? thank you
Forum Posts
How to get existing categories and catalogs into cloned Taxonomy in Employee Center.
Hi,I have cloned OOB taxonomy.Now I need to get all the existing categories, sub-categories and catalog items into my new taxonomy. Is there any way we can pull them here or we need to add them manually one by one? And how does new catalog items/cate...
Redirect ITIL users to Platform UI and all other users to ESC after login
Hi all, I have been trying to work this out for a client for months but it seems like something is stopping the redirect from happening. I have followed all articles/documentation regarding login redirection and I have successfully done so on my PDI...
Can EC and EC Pro coexist in the same instance?
I have a customer who has entitlements to cover their active employees using EC Pro, but their contractors would need to use the instance via SP or EC. I know that the contractors could be directed to the non-EC Pro experience via redirects, but wou...
Guide: ServiceNow Portal Scrabble Widget (Passing data from Client to Server and back)
ContentsIntroductionCreating our WidgetCreating a Script Include and System PropertyConclusionIntroductionOver Christmas, my partner and I were playing our annual game of Scrabble, during which, as always, I was thoroughly trounced. While recovering ...
How to enable filter in my To-do in Request Central
I want to be able to filter approvals by types so I was wondering if anyone know how to enable the filter so it will be easier to filter the approvals. As shown in below picture.
Flow Designer with silo'd Tasks based on List Collector values in variable
I have a catalog item that allows the end user to select one to many Business Services using my catalog item. After submittal, I want first tasks (Task 1) created for all selected Business Services. In this use case, there would be two tasks. If 5 B...
restrict all to assign incident to xyz assignment group . -Setup only abc can assign to xyz assignme
I want to write a business rule to restrict all to assign incident to xyz assignment group .-Setup only abc can assign to xyz assignment group.
Save as Template
Hello, On ESC we have the possibility to Save as Draft one record. I would like to know if it's possible to save it as a Template so it could be reused many times (for same or similar topics / issues) ? Best regards, Nenad
Resolved! Why is my Ajax script and Client script not working. unable to call the records from Leave bucket
Hi Community,Need your help with the Ajax code (Script include) and client script.This code is created to call the record from the leave bucket and populate the respective fields in the new leave request form. variables are correct, but some how the ...
Mobile SMS Opt In/Opt Out
We have the ability to send an SMS text message from a HR case to an employee's mobile phone as a 1 way message (meaning if the employee replies back, the response will not go on the HRC). We have not deployed this to prod yet as we do not have writ...
how to show phones categories only in popular items
how to show phones categories only in popular items and hide the create incident forms.how to resolve this ?
Resolved! Is there a way to move related article widget on the Catalog Item Employee View?
Is there a way to move the related articles widget under the required information widget by chance? I am having a hard time finding the catalog item and changing the location of the widget
how to configure item for default rendering the page in popular items .
how to configure items for default rendering the page in popular items . In the Popular items default showing only phones .
How can I change the view to back to original on the ESC side for search?
We just the updated to Xanadu. I want to look like this whenever they search it but it shows up like this. Image below. How do I fix this issue? Does anyone know why it changed? Thank you in advance for your help. It looks like this when you searc...
