We cloned the ESC portal to have a specific portal to show only certain catalog services. I added the catalog to the quick links so that the user have direct access. When they open up the service catalog, it shows the order now button at the bottom o...
I want to hide the mega menus sub topic or the topics only for the specific users in the portal how can I achieve that? I have tried to hide the mega menus topic its working but for completely all the users My requirement is for specific user where o...
Hi All,I am unable to find the URL for the page where the user is having the rating and comment. I can able to see those in comment and rating value in the survey result part. But there is no field i can see for URL of the current page populated in a...
Can we make the service portal footer hidden for specific userIs that possible to do it by any configuration?
I'm hoping someone can help me out with this one, but we've been using the News and Rich Content functionality for about a year now (under the Content Library) and we're starting to build a number of articles that are showing as "Active" and "Publish...
Hi there I am trying to remove the title 'quick links' from the each parent item when it gets expanded in the mega menu.I want to just remove it from the mega menu part but still keep the one that appears on the body right hand side.Would anyone have...
Hello Experts, I wonder if someone can explain to me what are the insights (metrics) we can lose if we assign Basic Tracking consent policy to a region instead of Notice Tracking consent policy on User Experience Analytics. Thank you so much.
When we type in Employee center global search ,the suggested drop down option comes and it shows the catalog items with the NAME and Label as "catalog item" (as highlighted in teh screenshot). I want to change the existing label as "request" and crea...
Hi,We have implemented Employee Center Pro. We have targeted content to HR, Managers, and by country, with a few more granular elements. We discovered that HR needed more than just people in the HR department. This meant we had 2 options:Create a new...
I have service now developer account but not able to login in Store. for store I need customer portal. from where we can get it
Hi, Me and my team are unable to find Dashboard in SOW homepage. How can we get back to normal Can anyone guide us on this. Also, attaching image for reference. Thanks, Jyothi
Hi All, Hope you all are doing well. Currently we are facing an issue in "Agent Connect" support option present in chat menu. When any user tries to connect to agents through support options in chat, it shows message as "No Agent are currently avail...
I am currently working with the Collaboration Calendar, is there an option to export this calendar to Outlook? Thanks!
We are having 2 service portals that are being used by 2 different teams(ITSM and HRSD). We have Virtual Agent enabled for ITSM portal and it is also integrated with MS Teams.Now we want to extend the same VA for HRSD portal as well.This will have di...
I have a table which has a decimal type field, in list view I want to show (without altering original data) that field as round up/down manner. Highly appreciated if anyone can help here.