Hello,We are looking at configuring the 'Business Service Status' widget to track Outages, Planned Maintenance etc. Within this, when you open a Business Service, it gives you the option to Subscribe to updates using the Service Status Subscription...
I created a dev instance and cloned the employee taxonomy as instructed in this YouTube video.https://youtu.be/3WlXSWiWPrk?si=Vw8XyNIqAZ1N5oSWWhen I replace the employee taxonomy with the cloned taxonomy, it does not appear on the employee portal. i...
Hi, If end user end the conversation and post survey is triggering but response is not getting captured and showing a this message is unable to be send Thanks
Hi all. We have an issue on our employee center where order guides don't seem to be included in the calculation behind the "Sort by popular" items on a topic page, as it's in the bottom even though it's the one being used the most. I know we can fix ...
We have set up a variable summarizer under the standard ticket configuration. We notice the variable summarizer only shows up when the ticket is created from the EC itself, not when a ticket is created for the user from the back-end, native UI. Anyon...
Hi everyone,I am seeking guidance on how to embed a YouTube video on the main page of the Employee Center in ServiceNow. I would like the administration of this video to be as easy and accessible as possible, so that the video can be updated or chang...
In the employee center application there is a widget called Topic Content which displays all the different things within a topic. I want to change the default option in the "filter by" dropdown within this widget from "All" to "Requests". I have not ...
Hi experts,We have a Manager user criteria created using script for a KB. When a manager searching this KB, sometimes they are able to access the article and some times they are unable to access. Even when tested in user criteria diagnostics, some ti...
Create a Catalog with variables: Catalog Name, Catalog Category, Catalog Short description, Catalog Description.Variable Set(to take input from user): Catalog Variables (name,type, help text, sequence,and ref_table). whenever the catalog is submit...
How can I multiply 'Unit Price' and 'Quantity' then display it on 'Price' Field and then display the sum in 'total cost'.
Hi,I am looking for an option to redirect an Employee center url to servicenow login page. When a user directly trying to use the Employee center URL they are getting to a blank page as below: Help me to redirect the https://instance.service-now.com/...
Hi All, How to show add to cart and add to wish list buttons beside the catalog item on ESC.It showing in service portal but not showing in ESC i have enabled under the Employee center menu JSON.Also enable at catalog level as well.same catalog item ...
Employee Portal - Advanced portal Navigationis there a way to add a browse button to a menu item that hoses all the taxonomies Topics? say i click on Help Center then look pass all the departments IT, HR, Workplace services,etc... then at the bottom ...
Is there a way to hide the entire Parent Topic from the Employee Center Mega Menu in Xanadu?
What Percentage of Certified Administrator Exam Results are Pass vs. Fail? How much preparation time goes into pass scores? Any particular type of preparation found to work better than others? Exam results for people who have taken Instructor-led fun...